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Incident Responder

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
**Incident Responder Role Summary** Respond to account-level threats, triage incidents, and safeguard customers in a high-performing culture, with a focus on threat-actor journey mapping, containment, and remediation.

Requisition ID:
Join a purpose-driven team committed to results in an inclusive and high-performing culture.

In this role, you'll be responsible for responding to account-level threats and attacks at scale. This includes event and incident triage, threat-actor journey mapping, containment, remediation, and identification of root cause contributors. You'll regularly connect with your Fraud Threat Management colleagues to ensure ongoing situational awareness across the team.

Key Responsibilities:

  • Respond to account-level attacks targeting Scotiabank's products and digital properties in Canada in accordance with incident protocol, incident communication matrix, service-level commitments, and associated playbooks.
  • Produce and provide timely incident communications for various audiences in accordance with the incident management protocol, incident communication matrix, and associated playbooks.
  • Identify systemic issues, reoccurring problems, and identified threats/vulnerabilities to the Fraud Problem Management function.
  • Work to maintain and exceed established incident management KPIs, including mean-time-to-detect (MTTD), mean-time-to-containment (MTTC), and mean-time-to-remediation (MTTR).
  • Intake and triage of events to determine appropriate event type, severity, and prioritization.
  • Identify and recommend changes to cyber-fraud monitoring and alerts to ensure ongoing improvements to early-detection efforts.
  • Maintain ongoing awareness of the cyber-fraud threat landscape through certification, continuing professional education, industry group participation, threat intelligence feeds, and direct research.

Requirements:

  • At least one year of hands-on experience within a cyber-fraud or security incident management role.
  • Demonstrated knowledge in one or more of: incident management, threat-intelligence, and customer identity & access management (CIAM).
  • Relevant cybersecurity industry certifications are an asset.
  • Other relevant certifications are an asset.
  • Bachelor's degree in computer science, cybersecurity, or similar is an asset.
  • Bilingual in Spanish is an asset.

What's in it for you?

  • Continuous learning and advancement opportunities.
  • Lead strategic projects with a significant impact on business growth.
  • A culture that promotes teamwork and cross-functional collaboration.
  • Opportunity to work and collaborate with teams and partners across different geographies.

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.