Assistant Manager, Financial Services

2 days ago

Antigonish, Canada East Coast Credit Union Ltd. Full time

**Job Posting**
**Assistant Manager, Financial Services**
**Antigonish, NS**

Are you ready for a new career journey at Nova Scotia's largest credit union? Join our dedicated team at East Coast Credit Union, where commitment to community, member satisfaction, and financial excellence are the foundation of everything we do.

East Coast Credit Union is a community-driven financial institution committed to a better banking model. A credit union is like a bank in many ways, but with cooperative ownership and special focus on people, not profits. We redefine the definition of local and bring Nova Scotians from many regions together with honest lending, savings, and investment products. Be part of an organization committed to fostering growth and empowering individuals on our team and in our East Coast community.

**You would**
- Lead and support direct reports through performance management, coaching, and assisting with reviewing, approving, and underwriting lending, investments, account opening and estate products.
- Coordinate direct reports to ensure optimal member service consistent with the Collective Agreement. Responsibilities include developing a sales and service culture through employee training, performance monitoring, work assignment, and weekly coaching to reinforce positive behaviors.
- Provide guidance, training, and support to ensure the delivery of a meaningful and exceptional member experience. This includes but is not limited to addressing member and staff concerns and operational questions, receiving escalated member concerns.
- Provides ongoing coaching; mentors Financial Service Officers to identify new products and services to support member financial goals.
- Ensure direct reports follow the Credit Union’s security and risk management procedures.
- Leads and supports outreach strategies to grow current and prospective memberships into full-service accounts.
- Supervises the branch in the absence of the Branch Manager or Assistant Manager as required.
- Supports community initiatives through volunteering and attending events and activities on behalf of the Credit Union.
- Complete other duties as assigned.

**You have**
- Successfully completed a degree or diploma in Business or Commerce.
- A minimum of five years of lending experience including a minimum of two years’ supervisory experience or an equivalent combination of training and experience in credit.
- Strong leadership skills and the ability to coach, delegate and foster a team environment.
- Knowledge of policies and regulatory environment
- Strong lending background with demonstrated high accountability, solid judgement and decision making.
- Consumer and Residential Mortgage Lender Accreditation Designation or be willing to complete designation withing the next two years.

**We offer**
- Outstanding culture and opportunity to join an engaged and community-focused team.
- Competitive compensation ($64,215.23-$75,547.63) and benefits with performance-based incentives.
- Generous benefit package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
- Tuition reimbursement, training, and personal development.
- Additional employee perks include but not limited to annual wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.

Applications will be accepted until January 17, 2025.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Careers - About Us | East Coast Credit Union (eastcoastcu.ca)

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

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