Customer Service Representative

7 months ago

Toronto, Canada Solar Power Store Canada Ltd. Full time

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a crucial part in delivering top-notch support to our customers, addressing their inquiries, and ensuring a positive interaction that reflects our commitment to excellent service. Your dedication to problem-solving and effective communication will be essential in maintaining customer satisfaction.

**Responsibilities**:

- Listen actively to customer concerns, complaints, and inquiries, demonstrating empathy and patience.
- Investigate and troubleshoot customer issues, collaborating with internal teams to find effective solutions.
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.
- Continuously develop a deep understanding of the company's offerings to provide informed assistance to customers.
- Analyze complex situations and identify root causes of customer concerns, ensuring timely and satisfactory resolutions.
- Communicate clearly and professionally with customers, delivering instructions, explanations, and guidance as needed.
- Act as a liaison between customers and relevant departments, conveying customer feedback and suggestions for improvement.
- Efficiently manage multiple customer inquiries simultaneously while maintaining attention to detail.
- Collaborate with team members and supervisors to address challenging customer issues.
- Stay updated on product updates, changes, and new offerings to accurately address customer inquiries.
- Contribute to a positive and collaborative work environment, promoting teamwork and mutual support.
- Uphold a positive and customer-centric attitude while delivering exceptional customer service experiences.

**Qualifications**:

- High school diploma or equivalent; post-secondary education is a plus.
- Prior experience in customer support, help desk, or a related field is advantageous.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to addressing customer concerns.
- Empathetic, patient, and skilled at managing customer interactions with professionalism.
- Adaptability to a dynamic and fast-paced work environment.
- Proficient in Microsoft Excel and other Microsoft Applications
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Strong organizational and time management skills.
- Self-motivated and eager to learn.
- Self-starter who is comfortable with ambiguity and the fast-pace of a start-up environment.

**Perks**:

- Flexible working arrangements, with the option to work from WeWork offices or work remotely
- Paid time off, including vacation, personal days, paid sick days, and paid volunteer days
- Opportunities for learning, mentorship, and professional development
- Ongoing team-wide and company-wide virtual social activities and success celebrations

**About Solar Power Store**

Founded in 2020, The Solar Power Store is a Canadian distributor of solar power equipment, specializing in both off-grid and on-grid equipment. With the aim to become the largest distributor in North America, we offer full services for commercial and residential customers, including agricultural spaces and indigenous communities. Serving customers Canada-wide, we are a one-stop shop offering full kits, individual equipment pieces, consulting services, design services, and assessments. With a simple checkout directly on web, customers have an opportunity to purchase products and services directly online or work with one of our specialized sales agents for a custom plan.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Ability to Commute:

- Toronto, ON M5J 1V6 (preferred)

Ability to Relocate:

- Toronto, ON M5J 1V6: Relocate before starting work (preferred)

Work Location: Hybrid remote in Toronto, ON M5J 1V6

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