Customer Service Representative

1 week ago


Mount Hope, Canada Onward Aviation Services Limited Full time

**Who We Are**:
Onward Aviation is an executive FBO (Fixed Base Operator) based in Hamilton, Ontario at John C. Munro International Airport operating 24 hours and 365 days per year. Our primary objective is to provide our clients with a superior customer experience. We provide executive hangarage, refueling, passenger handling, customs clearance assistance, and aviation maintenance services.

Currently seeking a Customer Service Representative for our Hamilton, Ontario team. We offer a competitive compensation package to our team as well as a safe, friendly work environment.

**Function**:
The Customer Service Representative will be responsible for providing excellent service to all incoming and outgoing passengers and flight personnel, and to coordinate with flight operations.

**Duties and Responsibilities**:

- Always greet passengers and flight personnel in a professional and courteous manner.
- Coordinate incoming and outgoing flights and fueling requirements with operations.
- Process customer payments and billings.
- Provide additional services to customers such arranging car rentals, catering, hotel and restaurant reservations, and transportation needs.
- Ensure customer lounge is properly maintained and stocked.
- Other duties and responsibilities as assigned by the General Manager.

**Qualifications**:

- Previous work experience in the aviation industry would be an asset but not required.
- 3-5 years of previous Customer Service experience
- High School Graduate or equivalent
- Valid Driver’s license without restrictions
- Obtain an Airside Vehicle Operator Permit (AVOP) within first 30 days of employment
- Ability to communicate effectively in both verbal and written
- Ability to obtain Radio Operators Certificate

**Salary**: $19.00-$23.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mount Hope, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: One location



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