Bilingual (Eng./fre.) Claims Team Manager, Auto

2 months ago

Montréal, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
- At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Reporting to the Claims Senior Manager, the Automobile Claims Team Manager leads and oversees the activities of claims professionals supporting our high-net-worth clients, to ensure they provide a legendary customer and employee experience.

Responsibilities include but are not limited to the following:

- Lead a team of claims advisors that support our high-net-worth clients and internal executives
- Coach and develop employees by providing on-going feedback and performance reviews
- Communicate productivity objectives to claims advisors and contribute to the achievement of business objectives by meeting or exceeding individual and team goals
- Performance management
- Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
- Manage client escalations
- Risk Management
- Ensure accurate and timely reserving of claims
- Approve payments and audit claims advisor's files
- Ensure necessary due diligence to support the accuracy of all insurance claims
- Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
- During peak season, the Team Manager may be required to directly assist in claims handling

**Job Requirements**
- 5+ years relevant experience (preferably in both leadership & claims adjusting)
- Bilingualism (Eng./Fre)
- AMF claims adjusting license

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Insurance Claims Management

**Job Category - Primary**
- Insurance

**Job Category(s)**
- Insurance

**Hours**
- 35

**Business Line**
- TD Insurance

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Quebec

**City (Primary)**
- Montreal

**Work Location**
- 50 Boulevard Cremazie West

**Job Expires**
- 05-Apr-2023

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