Bilingual (Eng./fre.) Residential Claims Advisor

2 months ago

Montréal, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.
- At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.
- Responsibilties of the role include but are not limited to the following:

- Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed
- Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
- Appropriately leverage external vendors, approved and non-approved
- Share knowledge, expertise and provide advise to colleagues in order to recommend additional services/support/resources to thecustomer, where necessary
- Ensure customer problems are handled appropriately and escalating issues when necessary
- Contribute to a positive working environment
- Demonstrate flexibility to be able to change activities based on customer and business needs
- Actively participate in the performance management process
- Meet professional/personal development objectives by utilizing learning maps and external courses as required
- Engage in and complete all internal training required for the role
- Actively participate in regular meetings
- Actively participate and/or lead peer coaching and training
- Provide guidance and technical support to colleagues
- Assess and mitigate risks and escalate as required
- Ensure accurate and timely reserving of claims
- Contribute to the business objective for Operational Excellence by adhering to mandatory compliance and audit requirements
- Be knowledgeable of and comply with company and industry codes of conduct
- Ensure necessary due diligence to support the accuracy of all insurance claims

**Job Requirements**
- bilingualism in English and French is required for this role
- 2+ years of experience in a claims adjusting role is preferred
- CIP designation is preferred
- Effective Communication Listening, Empathy & Compassion
- Negotiation skills
- Home Construction/ Building Material Knowledge/Experience is a strong asset

**Additional Information**
- This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- Insurance Claims Management

**Job Category - Primary**
- Insurance

**Job Category(s)**
- Insurance

**Hours**
- 21

**Business Line**
- TD Insurance

**Time Type**
- Part Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Quebec

**City (Primary)**
- Montreal

**Work Location**
- 50 Boulevard Cremazie West

**Job Expires**
- 29-May-2023

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