Performance Manager

3 weeks ago

Kitchener, Canada The Boyd Group Full time

Remote, Canada
**We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.**

**Job Description**:
**Key Job Responsibilities**
- Supports achievement of operational and client metrics. Prepares concise and informative audit reports using company reporting (Domo) and Client Score Cards to effectively identify issues and communicate findings to divisional and senior leadership.
- Working to support a specific Insurance Partners and/or within a geographical area, conducts internal audits on insurance KPIs, estimating practices and The WOW operating procedures to ensure repair facilities are operating best in class. Communicates/ coaches on audit findings for improvement or best practices.
- Develops a high level understanding of key client expectations and metrics as well as internal operating initiatives currently underway. May oversees performance improvement initiatives in repair centers that are currently not meeting company and key client expectations. In partnership with Market leadership, creates and implements operating initiatives that will improve repair centers performance.
- Works in partnership with the National Account team to understand client requirements and current performance levels for a specific Insurance Partner(s). Helps communicate to the divisional leadership team and at the shop level current performance and helps teams build improvement plans. Helps communicate performance information and associated improvement plans to Insurance Partners
- Communicates performance information to Insurance Partners and related improvement plans as needed.
- Trains and coaches market and shop leaders on following WOW repair processes as it relates to estimatic areas focusing on increasing repair percentage, alternative parts utilization, fair judgment time and proper file documentation.
- Participates in regular Division and Market leadership calls to communicate successes/improvements, deficiencies and improvement plans. Engages in Client calls to ensure understanding of current issues and to communicate important messages.
- Supports Division and Market leadership for the training and implementation of Gerber’s processes and procedures related to new acquisitions.
- Extracts and analyzes data from the company’s internal data reporting tools.
- Monitors and evaluates scorecard performance for insurance partners. Works with Market leadership to establish oversight, training and coaching plans to improve performance.
- In collaboration with Operations leaders, may recommend new operating initiatives that will improve repair center performance.

**Education and/or Experience Required**
- Post-secondary education or professional equivalent experience
- 3 years previous experience in a collision repair environment or a similar role
- 3 years Comprehensive knowledge of the Insurance Partner guidelines, procedures and Scorecard metrics
- Complete understanding of the Wow Operating Way processes, with additional emphasis on estimator processes and responsibilities
- Valid Driver’s License

**Required Skills/Abilities**
- Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
- Comprehensive knowledge of the estimating process
- Excels at building and maintaining business relationships
- Strong attention to detail and a high degree of accuracy
- Communicate effectively, both verbally and in writing
- Well-developed organizational skills with the ability to prioritize
- Working knowledge of vehicle repairs practices
- Understand key shop metrics, client expectations and how they impact the company’s overall financial performance
- Extensive Knowledge of the Management System (MIS) and Estimating Systems
- Develop and maintain effective and professional working relationships with all levels of staff within the organization.

**Other Requirements**
- Some travel may be required in the Performance Managers assigned markets or to support a specific insurance partner
- Performance Managers may be asked to support in other markets as requested.
- Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
- The physical demands of your job must be met to successfully perform the essential functions of the job._ _Reasonable accommodations may be made to enable individuals with disabilities to perform the job._

  • Manager, Asset Performance Management

    1 hour ago

    Kitchener, ON, Canada EightSix Network Inc Full time

    Voyago is currently recruiting for a Manager Fleet & Assets in Kitchener Waterloo, Ontario, who will also oversee the Hamilton/Niagara region fleet. Reporting directly to the Director of Fleet, the Fleet Manager is responsible for a wide spectrum of responsibilities dealing with company vehicles. maintenance facilities and manages a team of licensed...

  • Manager, Asset Performance Management

    2 weeks ago

    Kitchener, ON, Canada Transdev Ontario Manitoba Full time

    Voyago is currently recruiting for a Manager Fleet & Assets in Kitchener Waterloo, Ontario, who will also oversee the Hamilton/Niagara region fleet. Reporting directly to the Director of Fleet, the Fleet Manager is responsible for a wide spectrum of responsibilities dealing with company vehicles. maintenance facilities and manages a team of licensed...

  • Full-time Administrative Lead

    1 week ago

    Kitchener, Canada Strive Physiotherapy & Performance Full time

    Strive Physiotherapy & Performance is looking for an exceptional administrator to join our high-performance team. We are looking for someone with customer service and organizational skills. This is a full-time role, 40 hrs per week 8:00 am - 5:00 pm. At Strive, we focus on using our knowledge and experience to prevent and rehabilitate physical injury and...

  • Performance Automation Developer

    4 weeks ago

    Kitchener, ON, Canada Ezeemdigitech Full time

    Job Title: FileNet Developer Job Description: Position: FileNet Developer. Location: Kitchener, Canada. Reports To: Krishna kumar - Director. Experience : 5 - 6 Years. Work Type : Full time. Contract role. Job Summary: As a FileNet Developer, you will be responsible for designing, developing, implementing, and maintaining FileNet...

  • Human Resources Coordinator

    4 weeks ago

    Kitchener, Canada The Institute for Performance and Learning Full time

    OverviewFlex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.Scope of the PositionThe Human Resource Coordinator is...

  • Human Resources Coordinator

    4 weeks ago

    Kitchener, Canada The Institute for Performance and Learning Full time

    OverviewFlex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.Scope of the PositionThe Human Resource Coordinator is...

  • Human Resources Coordinator

    1 month ago

    Kitchener, Canada The Institute for Performance and Learning Full time

    OverviewFlex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in “Automotive News.” A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.Scope of the PositionThe Human Resource Coordinator is...

  • Senior Software Developer, Application Performance Management

    4 weeks ago

    Kitchener, ON, Canada Brock Solutions Inc. Full time

    Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning,...

  • Sales Performance Consultant

    2 days ago

    Kitchener, ON, Canada WORKFORCE - Staffing Solutions Full time

    OverviewWe are looking for a sales rep who can grow the greater Toronto market and surrounding area.The successful candidate will be interested in leveraging relationships in the industrial sector (construction, mining, manufacturing) for the purpose of selling high ticket machinery and equipment.If you are coming from a heavy equipment rental or sales...

  • Territory Manager

    1 month ago

    Kitchener, Canada Canadian Addiction Treatment Centers Full time

    **Job Title**: Territory Manager **Division**: Clinic **Reports To**: Regional Manager of Operations **Location**: Kitchener, Guelph, Hamilton, Niagara Falls, Welland, ON **PURPOSE STATEMENT**: The Territory Manager (TM) supports and oversees the operations of a group of clinics within a specific territory including managing staff, supporting patients...

  • Store Management

    1 month ago

    Kitchener, Canada Aritzia Full time

    THE DEPARTMENT Everyone in our Retail Stores Department has a common goal: to maximize sales by creating world-class experiences for our clients. Smart, skilled and innovative, this team is obsessed with making an outstanding impression on every person who walks through the door. THE OPPORTUNITY Our Boutique Managers are inspiring and nimble leaders who...

  • Administrative Manager

    1 month ago

    Kitchener, Canada ONE Fertility Kitchener Waterloo Full time

    **Administrative Manager - Kitchener, ON** ONE Fertility Kitchener Waterloo is a state-of-the art fertility centre, devoted to providing the most specialized and expert fertility care, treatment and counseling available in Canada, and internationally. While our focus is to fully support our clients on their aspiration and journey to parenthood, we do not...

  • Office Manager

    1 month ago

    Kitchener, Canada SKH Dentistry Full time

    This full time position supports the culture of SKH Dentistry and their team of committed dental professionals. Our well established practice focuses on clinical and service excellence, effectively partnering with our patients in the proactive management of their oral health. Key result areas include: team commitment and capability, overall practice...

  • Project Manager

    1 week ago

    Kitchener, Canada PWO Canada Inc Full time

    **OUR COMPANY** PWO Canada is a Tier 1 and Tier 2 supplier for auto manufacturers globally. We are one of five subsidiaries in the PWO AG Group, manufacturing lightweight metal components for the automotive industry. **PURPOSE OF POSITION** The purpose of the position of the Project Manager is to manage product introduction projects, and products...

  • QA Manager

    4 weeks ago

    Kitchener, Canada Freshstone Brands Inc. Full time

    ***: Quality Assurance Manager plans, coordinates, and directs the Quality Assurance Program, which verifies food quality and safety. Verifies and maintains product compliance to HACCP, Quality and food safety Standards, SQF and Specifications by monitoring production, sanitation effectiveness, GMP compliance, and microbiological analysis. **REPORTING...

  • Community Manager

    1 month ago

    Kitchener, Canada Homestead Land Holdings Limited. Full time

    Founded in Kingston in 1954, Homestead Land Holdings Limited has grown to become one of Canada’s largest and most respected owners of multi-residential apartment buildings. The founding principles of the company are still in place today, which are to provide residents with affordable, secure housing with a standard of care in which we would treat our own...

  • Revenue Manager

    4 weeks ago

    Kitchener, Canada Flanagan Foodservice Full time

    Summary: The Revenue Manager will play a crucial role in optimizing revenue streams and ensuring the financial success for the organization. Working in collaboration with Sales, Finance, Marketing, System Business, Category Management and Procurement, this position requires a strategic thinker with strong analytical skills, attention to detail, and a...

  • Manager, Assembly

    1 month ago

    Kitchener, Canada Miovision Full time

    **Position Summary** Miovision is building cutting-edge hardware to bring traffic infrastructure into the 21st century. Our hardware supports a revolutionary way to monitor and administer traffic networks from anywhere. We are looking for a Manager, Assembly to organize and oversee the assembly of our products. You will be ultimately responsible for the...

  • Purchasing Manager

    7 days ago

    Kitchener, Canada AppleOne Full time

    Purchasing Manager Kitchener, ON $140k per year Benefits •Competitive salary •Paid time off and personal days •Company cell phone and laptop •RRSP matching from day 1 •Performance bonus Responsibilities •Drive global sourcing strategy •Lead team •Vendor management •Cost management •Administrative •Other duties as required ...

  • Assistant Manager

    1 week ago

    Kitchener, Canada Zumiez Full time

    Our empowered culture allows our people to own and be accountable for their decisions, and our emphasis on teaching and learning helps people grow as the company grows. Zumiez was founded in Seattle in 1978 as a single store. The empowered and collaborative culture instilled by our founder has made the company's sustained profitable growth a way of life....