Change Management Specialist
1 week ago
JOIN OUR TEAM
Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.
SUMMARY
RESPONSIBILITIES
The CM Specialist is responsible for developing well-structured change management strategies and action plans to support the several transportation strategic initiatives from start to finish while coordinating various interrelated tasks.
- Support communication efforts - enable the design, development, delivery and management of key communications.
- Assess the change impact - conduct impact analysis, assess change readiness, and identify key stakeholders.
- Support training efforts - provide input, document requirements, and support the design and delivery of training programs.
- Complete change management assessments.
- Identify, analyze and prepare risk mitigation tactics.
- Identify and manage anticipated and persistent resistance.
- Consult and coach project teams.
- Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan.
- Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan.
- Support and engage senior leaders.
- Coach people managers and supervisors.
- Support organizational design and definition of roles and responsibilities.
- Coordinate efforts with other specialists.
- Integrate change management activities into the project plan.
- Evaluate and ensure user readiness.
- Manage stakeholders.
- Track and report issues.
- Define and measure success metrics and monitor change progress.
- Manage the change portfolio.
EXPERIENCE
- A solid understanding of how people go through a change and the change process.
- Experience with and knowledge of change management principles, methodologies and tools.
- Exceptional communication skills, both written and verbal.
- Excellent active listening skills.
- Ability to clearly articulate messages to a variety of audiences.
- Ability to establish and maintain strong relationships.
- Ability to influence others and move toward a common vision or goal.
- Flexible and adaptable; able to work in ambiguous situations.
- Resilient and tenacious with a propensity to persevere.
- Forward-looking with a holistic approach.
- Organized with a natural inclination for planning strategy and tactics.
- Problem-solving and root-cause identification skills.
- Able to work effectively at all levels of an organization.
- Must be a team player and able to work collaboratively with and through others.
- Acute business acumen and understanding of organizational issues and challenges.
- Familiarity with project management approaches, tools and phases of the project lifecycle.
- Experience with large-scale organizational change efforts.
- Change management certification or designation desired.
- Software expert (MS office, Smartsheet, Lucidchart - visio, etc.).
- Ability to travel.
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
- Business & Financial Savvy
WORK ENVIROMENT
- Fast-paced office and warehouse environment.
- Some travel required, local and cross-border.
Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.
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