Change Manager
4 days ago
About Symcor
Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know
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**The Opportunity**:
The Change Manager is responsible for the execution, reporting and continuous improvement of Symcor’s Enterprise Change Management (ECM) and Enterprise Release Management (ERM) processes in order to ensure protection all of Symcor’s Production Environments as it relates to proposed changes to “Live” environments.
**About The Role**:
- Lead and guide change execution within their functional area.
- Act as a change leader in the organization.
- Receive and prioritize logs for all RFCs.
- Reject unnecessary RFCs.
- Table RFCs for CAB meetings.
- Assist in forming meeting agendas.
- Create and manage runbooks for Release activities.
- Coordinate Change implementation with relevant parties.
- Ensure compliance with schedules for Pre-Authorized and Normal Changes.
- Review and approve changes and releases.
- Verify that implemented changes meet objectives.
- Request Post Implementation Reviews (PIRs) for failed changes.
- Prevent collisions between Releases.
- Own and manage PIRs for failed changes.
- Utilize ITSM Change Management tool for RFC review.
- Work with vested stakeholders.
- Provide coaching and education as needed.
- Collaborate with Release Assignees and Owners.
- Supervise “Change and Release” management based on ITIL best practices.
- Provide implementation and post-implementation support.
- Participate in Quality Review Boards and User Group Forums.
- Challenge the status quo.
- Generate weekly client reports.
- Provide monthly reports on failed changes and compliance.
- Obtain CAB approval for releases.
- Train LOBs on quality concerns and processes.
- Determine Emergency Change requirements.
- Escalate late release submissions and evaluate acceptance at CAB.
**What You Need to Succeed**:
**Education**:
- Bachelor’s degree in business, computer information systems, management or similar fields is required.
**Experience**:
- 3 - 5 years of direct or indirect involvement in change management.
- Acted as the main coordinator within the process and ensured overall quality of the Change Management process.
- Contributed to successful change execution for both customer and IT organization.
Skill requirements
- Effective communication skills.
- Strategic planning and vision and ability to develop clear visions for change and release management.
- Business acumen and management skills.
- Collaboration and negotiation skills.
- Facilitation skills.
- Microsoft Office tools.
- Leadership and influence.
What’s In It For You
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Opportunities to do challenging work and progressively take on greater accountabilities for growth.
- We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.
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