Change Management Lead

2 months ago

Markham, Canada SE Health Full time

***

The Change Management and Organizational Design Lead will play a critical role within the newly established Transformation Management Office (TMO) in the development of change management methodologies, frameworks, and tools for all of SE Health. Reporting to the TMO Lead, the individual will work closely with cross-functional stakeholders to ensuring the organization is equipped with the capabilities and positioned for success for the implementation of our large scale, multi-year transformational program. In support of this transformation, the individual will provide leadership and support to build job design and org design capability including job task/skill/design activities, mapping workflows/processes, and recommending revised design options to support future state structures and/or operating models lead organizational change impact analysis.

The Change Management Lead will be responsible for developing and executing change management and communication plans to support implementation activities. This individual will work closely with the project team, communications partners, leadership, and care providers to ensure awareness and engagement throughout the project. You will have experience leading large and complex organizations through significant change initiatives and have hands on experience in change management, communications, facilitation, and stakeholder engagement. You will work to drive faster adoption of change, increase end user enablement and proficiency, and drive higher utilization and sustainment of changes that impact the organization. Most importantly, you’ll incorporate an understanding and demonstrated ability to support the psychology of human transition as an aspect of your Change Leadership practice.

**RESPONSIBILITIES**

**Change Management**

**Steward the Change Management and Adoption**
- Lead the establishment of change management methodologies, frameworks, and tools across the organization
- Assess the organization's readiness for change, identify stakeholders and their roles, and develop a communication plan to relevant stakeholders
- Define a resistance mitigation strategy (Identify adopters/detractors stakeholder groups, investigate, and address underlying issues/concerns, establish approach to improve change acceptance for the stakeholders)
- Identify methods and approaches to support human transition, including where/when to build in nudges and/or other approaches intended to allay fear and build support for the desired futures state.
- Provide Plan and preparation for executives and departmental leaders, including clinical, technical, and business leadership, to align on expectations and desired change outcomes

**Enable and Support Changes**
- Conduct change impact assessments to identify potential gaps and develop mitigation plans
- Rationalize process transformations activities such that they produce tangible productivity and efficiency improvement outcomes
- Help stakeholder group develop a deep understanding of the need for change, the urgency of change, and the impact to them and their teams
- Manage a change support network including development of agenda, facilitation of working team meetings, and identification of key change readiness activities for champions and change agents
- Coach executives, directors, managers, and other key stakeholders to enable their leadership of change management activities
- Lead design, delivery and logistics of activities related to stakeholder engagement including managing sessions such as consultations, focus groups, workshops, presentations, and meetings with affected stakeholders
- Develop change-related communications strategy and integrated communication plan and oversee execution, including measuring the outcomes to assess effectiveness of the strategy
- Provide input, document requirements, and support the design and delivery of training
- Collaborate to develop a go-live plan for user support and address any issues that may arise

**Monitor and Evaluate Change Sustainability**
- Develops metrics, monitors, and measures outcomes related to rate of adoption, taking corrective action where required
- Prepare reports and presentations as required for leadership and committees
- Continuously scanning the environment for ideas, best practices and emerging trends linked to managing change

**Organizational Design**
- Help develop enterprise approaches and capabilities with respect to job design, org design, and support our transition to a dynamic skills-based HR operating model
- Work with leaders and specialists to identify, understand, and analyze workforce/organizational needs (e.g. Tasks, knowledge, skills) in our current state
- Partner with delivery teams and vendors to understand future state, and support the design of new roles and work functions
- Assess business process workflows to determine the gaps that needs to be considered between current and revised processes
- Associate and map out new workflows with t

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