Tier 2 - Systems Technician

5 days ago


Victoria, Canada Daxtech IT Solutions Full time

Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.

**In this role you’ll find yourself doing these tasks**:

- Receiving escalations from lower tiers for more difficult or urgent issues
- Developing and maintaining internal processes and automations to support the team
- Assist in training and mentoring of lower tier techs
- Provide clear communication to clients both verbally and written
- Provide the Client with remote and on-site troubleshooting, maintenance, installation & removal of equipment
- Managing IT Infrastructure
- Participating in IT Projects
- Receiving escalations from lower tiers for more difficult or urgent issues
- Create\Update documentation of procedures, run books and network configurations
- Managing and recording all work through our Ticketing System
- Identify, Communicate and Mitigate potential risks

**We Offer**:

- Competitive pay
- Full Benefits (Medical, Dental, and Vision)
- Minimum 3 weeks\year paid vacation, after first year
- Communications allowance and vehicle allowance
- Education reimbursement
- Company events & social hours
- Free on-site parking

**Technical Skills and Accreditations**:

- Strong understanding of hardware, software and networking systems along with related troubleshooting skills
- Microsoft, Fortinet, CompTIA or other industry certifications
- Microsoft Windows Server expertise and knowledge/experience with virtualization and cloud based platforms such as Hyper-V, Azure, etc.
- Active Directory and Microsoft 365 management
- Microsoft 365 (Exchange, OneDrive, SharePoint, InTune)
- Strong understanding of network fundamentals (TPC\IP, Routing, VLAN, DHCP, DNS, etc.) including network troubleshooting for connectivity issues using tools such as PING, NSLOOKUP and NETSTAT

**Must Have**:

- Post-Secondary education with more than 5 years IT support\consulting experience
- CLASS 5 driver’s license and vehicle for daily use
- Criminal Record Check
- Reside in Victoria BC
- Occasional off-hours and on-call work to meet IT system demands
- Experience with ticketing systems considered an asset



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