Bilingual Customer Care Specialist

4 weeks ago


Toronto, Canada Canada Life Assurance Company Full time

**Job Description**:
This position includes handling of activities related to the service of our industry leading‎ Individual Health products. Customer Care Specialists provide prompt and courteous customer support to incoming inquiries from our existing and prospective clients.

This position is hybrid in office and work from home.

Hours of Operation are Monday through Friday 8am-6pm.

Shift - 9:00am - 5:00pm ET

**What you will do**
- Providing timely, quality, and accurate service in our Call Centre:

- Receiving inbound telephone service and plan inquiries from clients
- Making outbound service calls to clients
- Maintaining accurate client records‎ based on nature of service or inquiry
- Collaboration within the Team to continuously provide best in class service

**What you will bring**
- an active Life License (LLQP) or willingness to obtain within 4 months
- excellent verbal and written communication skills
- professional telephone manner with strong focus on customer service
- Overcoming objections in order to increase loyalty and retain business
- Skilled at listening and speaking to a variety of people‎
- track record of being detail oriented
- highly organized and desire to work in a dynamic, fast-paced environment
- ‎desire to constantly improve work environment and to grow personally
- knowledge of Health Benefits preferred, but not required

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

LI-Hybrid



  • Toronto, Canada CNIB Foundation Full time

    **Customer Care Specialist (Bilingual)**: **Part Time, Contract (6 months)** **Anywhere in Canada (home based)** **Number of Vacancies: 2** **Reports to: Lead, Customer Experience** **Direct Reports: No** **Join us in our mission to change what it is to be blind in Canada.** Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our...


  • Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a bilingual (English and French), experienced Life and Health Insurance Customer Care Specialist to provide best-in-class service to our customers. To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. *** **Hours of Operation...


  • Toronto, Canada Mintz Global Screening Full time

    Position Summary: Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Customer Excellence Specialist is responsible for the day to day interactive needs of clients (both external and internal). They will act as a liaison between clients, external applicants and others to ensure the...


  • Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a bilingual (English and French), experienced Life and Health Insurance Customer Care Specialist to provide best-in-class service to our customers. To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. *** **Hours of Operation...


  • Toronto, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America,...


  • Toronto, Canada Canada Life Assurance Company Full time

    **Job Description**: We are looking for a bilingual (English and French), experienced Life and Health Insurance Customer Care Specialist to provide best-in-class service to our customers. To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. *** This position is for...


  • Toronto, Canada MT Talent Full time

    Bilingual Customer Implementation Specialist Position : Bilingual Customer Service and Training Advisor Location : Remote (Must be based in Canada) Languages : Bilingual in French and English (oral and written) Experience : Minimum 5 years in customer service or training Education : College diploma in teaching, administration, or...


  • Toronto, Canada Endy Full time

    Endy is setting the benchmark in customer experience. This is a real opportunity to help us build a customer-centric company and contribute to our growth. As a full-time Bilingual Customer Experience Specialist, you’ll represent the Endy brand on the front lines. While this is no sales role, you uphold an influential approach to provide best-in-class...


  • Toronto, ON, Canada Daifuku Co Full time

    Responsibilities Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support They respond to all client communication via email and provide client support...


  • Toronto, Canada Fresenius Kabi Canada Full time

    Caring for Life. Make a difference. Be the difference._ If you are looking to work for a growing, global corporation that is focused on making meaningful improvements in the safety, affordability, and availability of the care medical professionals provide to their patients, then you should consider Fresenius Kabi. We are an employer that works to build...


  • Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...


  • Toronto, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Customer Care Associate E-COMMERCE Bilingual French/English – REMOTE Reporting to: Customer Care Leader Full-Time Permanent Harry Rosen Inc. Central Office 77 Bloor St. West As the leading high-end men’s wear clothier in Canada, Harry Rosen has an exciting and...


  • Toronto, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The PSS Bilingual Customer Service Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and occasionally outbound calls. They will be a caring and results oriented individual who is able to interact with potential and existing clients, families, and prescribers, as it relates to PSS programs...


  • Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers...


  • Toronto, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...


  • Toronto, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...


  • Toronto, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...


  • Toronto, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...


  • Toronto, Canada Sym-Tech Dealer Services Full time

    Celebrating 50 years of growth, Sym-Tech is a leading finance and insurance provider to the retail automotive industry. At-Sym-Tech we are looking for Associates who share our passion for innovation, creativity and results! We are passionate about delivering excellent client service, an outstanding Associate experience with opportunities to learn and grow...


  • Toronto, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the culture! Job Description Summary POSITION TITLE: Bilingual Customer Care Rep REPORTS TO: CRM Manager LOCATION: Toronto Headquarters BAND LEVEL: 1 **Job Description**: About TTI Canada TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and...