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Bilingual Customer Experience Specialist
3 weeks ago
growing quickly and that means endless ways to make a real difference We are currently recruiting for a Bilingual Customer Experience Specialist to join our headquarters located in Thornhill, ON.
A career with us offers: · A fun, fast paced culture · Competitive wages and benefits · On-going industry training programs and professional development opportunities · A professional, collaborative and progressive work environment · An empowering atmosphere where people are inspired to do great work · The chance to work with some of the best in the business · Position Summary Reporting to the Manager, Customer Experience , this position provides support to Dealer clients and the National Sales Team.
Position Functions · Provide best in class customer service to external clients/ support and assistance to internal departments · Assist in corresponding with members of the sales team via phone or email · Daily administration and coordination of customer service activities · Liaise with the sales team to coordinate in-field support · Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders · Assemble marketing/sales collateral and POS materials · Maintain a strong knowledge of Sym-Tech products · Meet or exceed monthly call center performance objectives including call quality and performance objectives · Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date) · Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments · Additional duties, tasks and/or projects as required by Management Minimum Requirements · 3+ years of customer service experience or relevant industry experience · Fluent French and English language skills (written and spoken) · A passion and desire to consistently and compassionately deliver a superior customer experience · Energetic, friendly, outgoing, proactive personality and phone business acumen · Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment · Proven ability to adapt to changing situations · Excellent written and oral communication skills · Demonstrated experience withcustomer escalation, conflict resolution, and negotiation · Strong willingness to problem solve and work well with minimal supervision · Strong team building skills, to work well within a close team environment – self-sufficient and resourceful · Proficient in the MS Office suite · CRM experience an asset · May be required to work overtime as per business needs
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