Assistant Sales Manager

3 weeks ago

Thornhill, Canada Acura of Thornhill - Pfaff Automotive Partners Full time

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:New Vehicle Manager

**Summary**:
This position is responsible for leading, coaching and motivating a team and working directly with employees and customers to provide an amazing purchasing experience.

**Summary**

This position is responsible for assisting Sales Manager in planning, organizing and controlling the activities of the sales department and in measuring the performance of the employees in the department.

**Duties and Responsibilities**
- Provide coverage when Sales Managers are not available.
- Assists in forecasting goals and objectives for sales, gross and key expenses on a monthly and annual basis.
- Assists salespersons in setting goals and objectives and coaches’ employees to achieve goals.
- Assists managers in recruitment, training development and monitors the performance of the sales staff.
- Ensures effective communication within the department and interdepartmentally.
- Attends and provides feedback at managers and sales meetings.
- Creates a customer focused environment and continuously strives to improve the customer satisfaction ratings.
- Ensures that customer complaints are handled promptly and effectively and works closely with the customer to settle disputes.
- Monitors cleanliness of basement.
- Assists in providing product and training resources for salespersons on a continuous basis.
- Ensures staff understands and follows department policies and procedures.
- Understands, keeps abreast of, and complies with federal and provincial regulations that affect new car sales.
- Greets customers ensuring optimum customer services and assist team with closing customer deals.
- Develops programs in collaboration with the sales team that will increase the new-car gross and finance and insurance penetration.
- Establishes and maintains standards for the delivery of vehicles to customers.
- Reviews inventory daily to ensure the proper mix of grounded stock for maximum turnover efficiency.
- Monitors front line of sales demo and pre-owned vehicles in ensuring vehicles are organized, and maintained, including appearance and fuel.
- Effectively displays, merchandises and promotes all vehicles.
- Ensures customer service vehicle availability and showroom stock requirements match customer needs and dealership standards.
- Reviews and approves customer contracts and resolves discrepancies.
- Maintains accurately the demo listing, including correct mileages and warranty information.
- Prepare documents, reports etc. as required.
- Verifies sales commissions and prepares commission reports as required.
- Finalizes month end reports as required.
- Manages lease portfolios. Ensures that leases maturing within 12 months have been contacted.
- Maximizing renewal rates of lease portfolios.

**Skills and Qualifications**
- A minimum of 3 years of progressive experience in a sales role in vehicle retail sales including a minimum of 1 year in a supervisory role.
- OMVIC certification
- Valid drivers license and clean abstract
- Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Excellent problem-solving skills in order to resolve customer issues.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff

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