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Dispatcher

1 month ago

Ottawa, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Responsibilities**
- Monitor daily workload of all service requests to ensure the suppliers have the appropriate level of work assigned to them for completion/resolution
- Receiving calls or electronic mail requests from customers for various reasons related to service, maintenance, billing, daily operations
- Follow up on work orders in progress and ensure customers satisfaction
- Strong understanding as to how to prioritize call types and raise visibility or escalations when necessary
- Responsible for following up on quotes as required and once approved, are done in timely manner
- Ensure maintenances are done within 45 days from the month they are created
- Daily monitoring of all work in progress
- Responsible for scheduling of preventive maintenances in advance and confirming dates with the customer
- Responsible for providing follow up and supportive documentation for preventative maintenances and services as completed by the field technicians, including the monitoring of timely completion of all dispatched work
- Ability to manage constantly changing priorities and adapt to business needs and requirements
- Assist co-workers with day to day operations and set up schedules
- Reconciling of all invoices received from Suppliers
- Includes administrative support for call centre on a regular basis as directed

**Qualifications**
- 3-5+ years dispatch experience in service
- Must be Bilingual - English and French (written and spoken)
- Service and customer orientated - Actively looking to help people
- Ability to organize information & schedules in a structured and logical way
- Ability to communicate clearly and set expectations with internal and external personnel
- Written communication is also imperative and the ability to document information and instructions, so others understand the course of action taken/required
- Ability to identify problems proactively and take action
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Active Listening - giving full attention to what other people are saying, taking time to clarify and understand the points being made, asking questions as appropriate
- Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
- Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations

Availability*
Available to work anytime between 7:00 a.m. and 7:00 p.m. Monday to Friday.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Work Location: One location

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