End User Support
1 week ago
Provide customer facing end-user support that includes
- Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
- IMAC support including large scale/bulk office moves/re-stack activities (all moves)
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- Support for the Mobility devices (IOS/iPhone/IPads)
- VIP and home-based office (HBO) user support
- Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
**Desired Skillsets-**
- Strong understanding of Client based Operating Systems
- Strong ticketing system experience
- Proficient understanding of level 1 Helpdesk services
- Strong understanding of end user hardware
- Proficient with common network protocols (TCP/IP) for device connectivity issues
- Excellent communication skills (English & Local language)
- Excellent customer engagement and customer service skills
- Strong desire to help, share, and assist others
- Excellent analytical skills, Work Ethic and Problem-solving skills
- Basic Safety knowledge in order to assist users with ergonomic equipment
- Ability to lift heavy equipment’s within stockroom
- Customer experience - CSAT focused with Customer is #1 Attitude
- Professional and courteous and Ability and patience to work in a high dense client environment
- Flexible for travelling to remote sites/Colocations
- Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage
**Salary**: $19.00-$22.00 per hour
Schedule:
- 8 hour shift
**Experience**:
- end user support: 3 years (preferred)
- ticketing tool: 3 years (preferred)
**Speak with the employer**
+91 7055402192
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