Regional Operations Manager

3 weeks ago

Kamloops, Canada BGIS Full time

**Who We Are**

**SUMMARY**

The **Regional Operations Manager **is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

**KEY DUTIES & RESPONSIBILITIES**

People Leadership
- Manages a team of Technicians for the assigned regions.
- Responsible for people-oriented activities including but not limited to employee engagement, development and performance. management, hiring and retention, uniforms, certifications, training, and compensation recommendations.
- Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular toolbox talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents.
- Ensures work is performed in accordance to all internal and external requirements.
- Maintains current awareness and knowledge of all applicable regulations and requirements.
- Provides technical support to Technicians.
- Provides coaching and mentorship as required to Technicians.

**Operations Management**
- Manages work orders with a focus on cost control (OT, efficiency, etc.), and weekly work order expenditures.
- Management of Technician time and expenses.
- Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures.
- Recommends and implements technologies to achieve greater efficiencies and productivity.
- Maintains current awareness and ensures compliance with all applicable regulations and requirements.
- Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements.
- Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.
- Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
- Collaborates with Dispatch and CMMS teams for effective service delivery.
- Investigates and resolves operational issues.
- Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
- Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.
- Able to work within union environments, including understanding of Collective Agreement.
- Provide support in absence of Regional Director.
- Other duties as required.

**KNOWLEDGE & SKILLS**
- 5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
- Community college diploma or equivalent training (e.g. RPA, CET).
- In-depth knowledge of applicable regulatory requirements and maintains current awareness.
- Technical expertise in one or more of skilled trades discipline - refrigeration, electrical, plumbing.
- Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved.
- Skilled at managing a skilled trades operations and employees.
- Ability to develop and implement processes and standard operating procedures.
- Skilled at influencing, persuading and negotiating.
- Computer proficiency.

**Licenses and/or Professional Accreditation**

Trade certification in one or more of the following would be considered an asset.
- Journeyman level Refrigeration license.
- Journeyman level Electrical license.
- Journeyman level Plumbing license.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

  • Regional Parts Manager

    3 weeks ago

    Kamloops, Canada Finning International Inc. Full time

    Company: Finning Canada Worker Type: Permanent Position Overview: Reporting to the Director of Parts Operations, this position is responsible to provide clear and effective leadership by demonstrating a healthy and safe work environment for all parts employees spread across different branches of the region. The successful leader will also be accountable...

  • Manager of Community and Emergency Services

    3 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Job Title- Manager of Community and Emergency Services- Job Type- Full-time- Union- Exempt- # of work hours per week- 35- Location- Kamloops, BC V2C 2A9 CA (Primary)- Job DescriptionEncompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within...

  • Regional Operations Manager

    4 weeks ago

    Kamloops, Canada Team Auctions Full time

    _**Do you have independence? Are you looking for opportunity? wealth and much more?!**_ TEAM Auctions is currently seeking a self motivated, independent sales Rep for Medicine Hat and the surrounding area to represent TEAM Auctions by procuring new business while also handling our already established clients. **Who we Are?** - _Join the fastest growing...

  • Regional Service Delivery Manager

    5 days ago

    Kamloops, Canada Paladin Airport Security Services Full time

    Regional Service Delivery ManagerThe Service Delivery Manager (SDM) is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and weaknesses in operations and...

  • Regional Manager

    4 weeks ago

    Kamloops, Canada StorageVault Canada Inc. Full time

    **FT - $55,000.00 - 60,000.00 / year, based on experience + travel expenses + annual bonus potential** **Regional Manager** Storage Vault Canada Inc. Is a company of 7 storage brands; we have motivated, hard-working, team-oriented client service professionals developing their careers in the biggest self-storage company in Canada. Our Regional Managers...

  • Regional Business Development Manager

    3 days ago

    Kamloops, British Columbia, Canada Arrow Transportation Systems Inc Full time

    Take the first step towards a rewarding career as a Regional Business Development Manager at Arrow Transportation Systems Inc.Company ProfileArrow Transportation Systems Inc is a trusted partner for businesses across the region, providing expert advice and solutions to help them succeed. Our team is dedicated to delivering exceptional service, building...

  • General Manager of Corporate

    4 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Thompson-Nicola Regional District** **General Manager of Corporate & Legislative Services**: The TNRD would like to acknowledge that we connect with many First Nation communities across our vast regional district. TNRD administrative offices are located on the traditional Tk̓emlúps te Secwépemc Territory, situated within the unceded ancestral lands of...

  • General Manager of Corporate and Legislative

    4 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Job Title- General Manager of Corporate and Legislative Services- Job Type- Full-time- Union- Exempt- # of work hours per week- 35- Location- Kamloops, BC V2C 2A9 CA (Primary)- Job Description**About the TNRD** The Thompson-Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast regional...

  • Regional Sales Manager

    2 days ago

    Kamloops, Canada Fountain Tire Full time

    Overview Accelerate your career as a Regional Sales Manager (Okanagan)  with Fountain Tire . The ideal candidate will support multiple stores in the area and grow and cultivate various commercial clients in the region. Ideal applicants will possess knowledge with commercial tire application’s and have a solid sales acumen. What do we offer? ...

  • Regional Team Lead

    5 days ago

    Kamloops, British Columbia, Canada British Columbia Lottery Corporation Full time

    Job Description:The Regional Team Leader, Player Health is a key role in the British Columbia Lottery Corporation (BCLC) responsible for managing the daily operation of the GameSense Program in their region. This program aims to promote safer gambling practices and provide support to customers at-risk of gambling harm.This position requires leadership and...

  • Operations Manager

    4 weeks ago

    Kamloops, Canada Castle Fuels (2008) Inc Full time

    Castle Fuels (2008) Inc. is seeking a Full Time Permanent **Operations Manager** for our Kamloops Petro-Pass location. Reporting to the Regional Operations Manager, the Operations Manager plays a key role in the delivery of exceptional customer service while leading a team using effective leadership and coaching skills while managing the safe and efficient...

  • Operations Coordinator

    21 minutes ago

    Kamloops, British Columbia, Canada Nexus Water Group Full time

    Company OverviewNexus Water Group is a leading provider of water and wastewater services, delivering vital resources to communities across the region. Our team is dedicated to safeguarding our natural resources for today and future generations.Job DescriptionWe are seeking an experienced Utility Administrator to join our operations team in Kamloops, BC. As a...

  • Business Operations Assistant

    21 minutes ago

    Kamloops, British Columbia, Canada Nexus Water Group Full time

    About Nexus Water GroupNexus Water Group is a leading provider of water and wastewater services, delivering vital resources to communities across the region. Our team is dedicated to safeguarding our natural resources for today and future generations.Job OpportunityWe are seeking an experienced Utility Administrator to join our operations team in Kamloops,...

  • Operations Manager

    4 weeks ago

    Kamloops, Canada Compass Group Canada Full time

    **Position: Operations Manager (Food Services)** **Location: Kamloops, BC (Sandman Centre)** **Address**:300 Lorne St, Kamloops, BC V2C 1W3 **Salary: $65,000 to $70,000 (Bonus eligible up to 20%)** **Additional benefits: 3 weeks vacation, excellent healthcare benefits, RRSP matching** As an **Operations Manager (Food Services)**, you will be responsible...

  • Security Analyst

    4 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Job Title- Security Analyst- Job Type- Full-time- Union- Exempt- # of work hours per week- 35- Location- Kamloops, BC V2C 2A9 CA (Primary)- Job DescriptionThe Thompson-Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast regional district. TNRD administrative offices are located on the...

  • Receptionist

    4 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Thompson-Nicola Regional District** **Receptionist**: Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions that showcase the region's beauty - pristine but rugged mountains, rolling...

  • Manager, Business Operations

    3 hours ago

    Kamloops, Canada BCLC Full time

    BCLC exists to generate win-wins for the greater good. For our people, our players, our province, and our planet. Lottery | Casino | Sports Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world. We...

  • Administrative & Support Services Assistant

    3 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Thompson-Nicola Regional District** **Administrative & Support Services Assistant**: **About the Thompson-Nicola Regional District** Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions...

  • Zone Manager

    3 weeks ago

    Kamloops, Canada Kal Tire Full time

    **Zone Manager, Stores** Kal Tire is Canada’s largest independent tire dealer and tire services provider and a global leader in mining tire services. With over 250 stores, four warehouses and 10 retread plants in Canada, and servicing more than 150 mine sites across five continents, Kal Tire is a truly global company. Kal Tire’s more than 6,500 team...

  • Planner I

    3 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Thompson-Nicola Regional District** **Planner I**: Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions that showcase the region's beauty - pristine but rugged mountains, rolling...