Regional Operations Manager

6 days ago

Kamloops, Canada BGIS Full time

**Who We Are**

**SUMMARY**

The **Regional Operations Manager **is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

**KEY DUTIES & RESPONSIBILITIES**

People Leadership
- Manages a team of Technicians for the assigned regions.
- Responsible for people-oriented activities including but not limited to employee engagement, development and performance. management, hiring and retention, uniforms, certifications, training, and compensation recommendations.
- Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular toolbox talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents.
- Ensures work is performed in accordance to all internal and external requirements.
- Maintains current awareness and knowledge of all applicable regulations and requirements.
- Provides technical support to Technicians.
- Provides coaching and mentorship as required to Technicians.

**Operations Management**
- Manages work orders with a focus on cost control (OT, efficiency, etc.), and weekly work order expenditures.
- Management of Technician time and expenses.
- Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures.
- Recommends and implements technologies to achieve greater efficiencies and productivity.
- Maintains current awareness and ensures compliance with all applicable regulations and requirements.
- Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements.
- Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.
- Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
- Collaborates with Dispatch and CMMS teams for effective service delivery.
- Investigates and resolves operational issues.
- Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
- Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.
- Able to work within union environments, including understanding of Collective Agreement.
- Provide support in absence of Regional Director.
- Other duties as required.

**KNOWLEDGE & SKILLS**
- 5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
- Community college diploma or equivalent training (e.g. RPA, CET).
- In-depth knowledge of applicable regulatory requirements and maintains current awareness.
- Technical expertise in one or more of skilled trades discipline - refrigeration, electrical, plumbing.
- Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved.
- Skilled at managing a skilled trades operations and employees.
- Ability to develop and implement processes and standard operating procedures.
- Skilled at influencing, persuading and negotiating.
- Computer proficiency.

**Licenses and/or Professional Accreditation**

Trade certification in one or more of the following would be considered an asset.
- Journeyman level Refrigeration license.
- Journeyman level Electrical license.
- Journeyman level Plumbing license.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

  • Regional Operations Manager

    2 weeks ago

    Kamloops, British Columbia, Canada BGIS Full time

    Who We AreSUMMARYThe Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio.Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation,...

  • Regional Parts Manager

    7 days ago

    Kamloops, Canada Finning International Inc. Full time

    Company: Finning Canada Worker Type: Permanent Position Overview: Reporting to the Director of Parts Operations, this position is responsible to provide clear and effective leadership by demonstrating a healthy and safe work environment for all parts employees spread across different branches of the region. The successful leader will also be accountable...

  • Regional Manager, Sales and Operations

    1 month ago

    Kamloops, Canada ICONIX Full time

    About the Role Executes sales strategy for the assigned region, prioritizing sales efforts, creating relationships with vendors, identifying new client and product opportunities, and ensuring the sales team capitalizes on growth opportunities. Monitors sales team performance for assigned region, ensuring sales are on track with targets and making...

  • Regional Manager, Sales and Operations

    4 weeks ago

    Kamloops, Canada ICONIX Full time

    About the Role Executes sales strategy for the assigned region, prioritizing sales efforts, creating relationships with vendors, identifying new client and product opportunities, and ensuring the sales team capitalizes on growth opportunities. Monitors sales team performance for assigned region, ensuring sales are on track with targets and making...

  • Operations Supervisor

    4 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Job Title- Operations Supervisor - Utility Services- Job Type- Full-time- Union- CUPE- # of work hours per week- 35- Location- Kamloops, BC V2C 1A9 CA (Primary)- Job DescriptionEncompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant...

  • Regional Manager, Sales and Operations

    2 weeks ago

    Kamloops, British Columbia, Canada the Ladders Full time

    About the RoleExecutes sales strategy for the assigned region, prioritizing sales efforts, creating relationships with vendors, identifying new client and product opportunities, and ensuring the sales team capitalizes on growth opportunities.Monitors sales team performance for assigned region, ensur

  • Operations Supervisor

    4 days ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Operations Supervisor - Utility Services - (OPSUTS.2) Share this job as a link in your status update to LinkedIn. Job Title Operations Supervisor - Utility Services Job Type Full-time Union CUPE # of work hours per week 35 Location Job Description Encompassing an unparalleled geographic region in the heart of British Columbia, the...

  • Operations Supervisor

    2 days ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Operations Supervisor - Utility Services - (OPSUTS.2) Share this job as a link in your status update to LinkedIn. Job Title Operations Supervisor - Utility Services Job Type Full-time Union CUPE # of work hours per week 35 Location Job Description Encompassing an unparalleled geographic region in the heart of British Columbia, the...

  • Regional Manager, Sales and Operations

    3 weeks ago

    Kamloops, Canada the Ladders Full time

    About the RoleExecutes sales strategy for the assigned region, prioritizing sales efforts, creating relationships with vendors, identifying new client and product opportunities, and ensuring the sales team capitalizes on growth opportunities.Monitors sales team performance for assigned region, ensur

  • General Manager of Corporate and Legislative

    2 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Job Title- General Manager of Corporate and Legislative Services- Job Type- Full-time- Union- Exempt- # of work hours per week- 35- Location- Kamloops, BC V2C 2A9 CA (Primary)- Job Description**About the TNRD** The Thompson-Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast regional...

  • General Manager of Corporate

    2 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Thompson-Nicola Regional District** **General Manager of Corporate & Legislative Services**: The TNRD would like to acknowledge that we connect with many First Nation communities across our vast regional district. TNRD administrative offices are located on the traditional Tk̓emlúps te Secwépemc Territory, situated within the unceded ancestral lands of...

  • Manager Clinical Operations

    4 weeks ago

    Kamloops, Canada Interior Health Authority Full time

    Interior Health is hiring a **Manager, Clinical Operations **at North Shore Primary Care Centre in Kamloops BC **What we offer**: - Employee & Family Assistance Program - Employer paid training/education opportunities - Employer paid vacation - Medical Services Plan - Employer paid insurance premiums - Extended health &dental coverage - Municipal Pension...

  • Supervisor of Technology Services

    4 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Supervisor of Technology Services** **Thompson-Nicola Regional District**: Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions that showcase the region's beauty - pristine but rugged...

  • Manager Clinical Operations

    2 weeks ago

    Kamloops, British Columbia, Canada Interior Health Authority Full time

    Interior Health is hiring aManager, Clinical Operations at North Shore Primary Care Centre in Kamloops BCWhat we offer: Employee & Family Assistance Program Employer paid training/education opportunities Employer paid vacation Medical Services Plan Employer paid insurance premiums Extended health &dental coverage Municipal Pension Plan Worklife balanceAbout...

  • Hardware Desktop Support Technician

    6 days ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Job Title- Hardware Desktop Support Technician- Job Type- Temporary- Union- BCGEU- # of work hours per week- 35- Location- Kamloops, BC V2C 2A9 CA (Primary)- Job Description**The Thompson-Nicola Regional District** The Thompson-Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast...

  • Regional Operations Manager

    3 weeks ago

    Kamloops, Canada Integral Services Group Full time

    **Integral Services Group (ISG), **Canada’s fastest growing commercial cleaning company, is looking to expand our fantastic team in Kamloops! Sounds great? Well, it gets better. Seven months of the year you will work with one of the world’s preeminent travel companies, who are headquartered right in Kamloops. You will lead a team of engaged staff and...

  • Hardware Desktop Support Technician

    2 weeks ago

    Kamloops, British Columbia, Canada Thompson-Nicola Regional District Full time

    Job Title- Hardware Desktop Support Technician- Job Type- Temporary- Union- BCGEU- # of work hours per week- 35- Location- Kamloops, BC V2C 2A9 CA (Primary)- Job DescriptionThe Thompson-Nicola Regional DistrictThe Thompson-Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast regional...

  • Security Analyst

    2 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    Job Title- Security Analyst- Job Type- Full-time- Union- Exempt- # of work hours per week- 35- Location- Kamloops, BC V2C 2A9 CA (Primary)- Job DescriptionThe Thompson-Nicola Regional District (TNRD) would like to acknowledge that we connect with many First Nation communities across our vast regional district. TNRD administrative offices are located on the...

  • Firesmart Coordinator

    4 weeks ago

    Kamloops, Canada Thompson-Nicola Regional District Full time

    **Thompson-Nicola Regional District** **FireSmart Coordinator**: Encompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions that showcase the region's beauty - pristine but rugged mountains,...

  • Hardware Desktop Support Technician

    4 weeks ago

    Kamloops, British Columbia, Canada Thompson-Nicola Regional District Full time

    Thompson-Nicola Regional DistrictHardware Desktop Support TechnicianEncompassing an unparalleled geographic region in the heart of British Columbia, the Thompson-Nicola Regional District (TNRD) offers the best of both worlds. Urban life within vibrant communities and outlying rural regions showcases the region's beauty - pristine but rugged mountains,...