Uc Administrator

**Job Title**
- UC Administrator - Teams Room Administrator - Contract

**Vacancy No**
- VN5655

**Work Location**
- Toronto, ON

**Job Details**
- Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.**Requirements**:

- Participating in deployment execution of the latest Microsoft Teams Room (MTR) technologies
- Configuring & managing a Microsoft Teams rooms with various OS and Camera technologies
- Participating in Ticket queue activities as level 1 & 2 support for Audio/Visual issues
- Defining and Maintaining standards for A/V technologies (Boardrooms, Meetings Rooms, Focus Rooms, Digital Signage etc.) by working with AV specialist and Hardware vendors
- Identifying and building recommended process improvements around the usage and deployment of A/V technology
- Leading Projects such as New Builds, Annual Device lifecycle and Version Control / Patch Management
- Maintaining Management tools such as Teams Rooms Admin Center, Microsoft Teams Rooms Pro management.
- Participating in Various A/V related Projects
- Tracking and reporting on A/V roadmap technologies to Sr. IS Executives
- Strong Administrative level understanding of Microsoft Teams Room technology
- Experience deploying and supporting Microsoft teams Rooms technologies
- Strong Administrative understanding of Microsoft Team Admins Center
- Experience Managing on prem and Azure Active Directory
- Strong administrative level of Teams Rooms accounts and Meeting room mailbox configuration
- Comfort in collaborating and engaging with multiple teams and process owners
- Strong Project Management skills as a technical lead
- Ability to travel, Plant visits, meeting with staff or vendors, attending conferences
- Post-secondary degree in computer technology, user experience, business management or other relevant programs or experiences

**Qualifications**:

- 5+ years of experience in Microsoft Teams or Skype for Business
- 3+ years deploying and supporting MTRs or Skype Rooms
- Strong understanding in telecommunications, E911, SBC
- Strong understanding of advanced Microsoft 365 Services (Azure, Exchange, etc.)
- Strong scripting and automation experience in PowerShell
- Experience in integrating with third-party apps using APIs or connectors
- Strong knowledge of the UCaaS (MS Teams) and AV industry
- Proven record in planning, architecting, and deploying Microsoft Teams and MTRs in a large enterprise
- A deep understanding of the security implications and network dependencies for Microsoft Teams, MTRs, and Azure
- A conceptual understanding of routing/switching/QoS, proxies, firewalls and their potential impact on voice, video, and web streaming network environments
- Experience in handling live event support and webcasting for internal-facing and external-facing events
- Proven record in analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediation
- Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills
- Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions
- Ability to explain technical information to non-technical users. Staying calm under pressure

**Preferred Qualifications**:

- MS-700 Certification
- Experience using ticketing systems like ServiceNow
- Power BI and Azure Dashboard
- CTS, CTS-I, CTS-D Certification
- Experience with Logitech, Poly, Neat
- Experience deploying Microsoft Teams Rooms
- Experience handling TMS, CUCM, RPRM, Audiocodes
- Experience with QSC, Biamp
- Experience in using webcast platforms such as VBrick and Microsoft Teams Live Events

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.