Network Administrator
2 weeks ago
**Location: Toronto, ON Canada**
**Type: Permanent Full-time**
**Group/Grade: Bargaining Unit/TST Grade**
**Rate: $91,703.91 (start)**
**Date: February 22, 2023**
Founded in 1973, the Ontario Nurses’ Association (ONA) is a leading health-care union representing more than 68,000 registered nurses and health-care professionals and 18,000 nursing student affiliates working in Ontario hospitals, long-term care facilities, public health, community, clinics and industry. ONA is committed to the advancement of the social, economic and general welfare of its members providing labour relations services that include representation of members to ensure their rights under the collective agreement are protected and negotiating the best possible terms and conditions of employment. ONA advocates for the highest standards of health care for all Ontarians. Looking to the future, ONA will continue to provide proactive strategies to raise the awareness of the value (including economic and patient benefits) of RNs with all stakeholders.
ONA is seeking to hire a
**This is what else you can expect from this dynamic role**:
- Assists staff in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
- Troubleshoot and resolve IT related issues with desktops and laptops, printers, mobile devices, VoIP phones, video conferencing systems and other technology peripherals for all employees within the organization.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Off-hours and weekend work as required to support the organization.
- Participate in projects as assigned by the manager.
- Install new software releases, upgrades, and patches.
- Set up user accounts, computer equipment and provide IT training to new staff.
- Manage and maintain the organization’s ShoreTel UC VOIP phone system.
- Create and deploy apps using Microsoft Intune to corporate devices.
- Experience with Azure Cloud data center operations and Office 365 Administration.
- Manage user accounts, shared mailboxes, and Office 365 Groups using Active Directory and Azure Active Directory
- Provide support for hybrid and remote work, including connectivity, equipment delivery/return, and remote support.
**What we are looking for**:
- University or Community College Degree in Computer Science. Professional certifications in related technologies are an asset.
- Minimum 5 years of solid experience in performing help desk/operations functions.
- Comprehensive knowledge of Windows Operating Systems (Windows 10, Windows 11, Windows 2012 Server and above.
- Hands-on experience in network management and end user support in a Microsoft Azure/AAD environment.
- Experience supporting, troubleshooting, and managing mobile devices, including handheld computer devices and smartphones.
- Solid understanding of computer peripherals and accessories.
- Excellent problem solving and analytical skills.
- Desire to own and manage issues from inception to resolution.
- Ability to multitask, organize and prioritize competing tasks.
**ONA Jobs**
**by 4:30 p.m. on March 8**
**th**
**, 2023**
- The Ontario Nurses’ Association is committed to employment and pay equity within its staff. Applications are encouraged from equity groups including individuals of Indigenous descent, racialized individuals, individuals with disabilities, and LGBTQ+ persons. We also provide _
- accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources_.
- Thank you for your interest in joining us. Only those selected for an interview will be contacted._
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