Vp, Claims Operations, Td Insurance

4 months ago

Toronto, Canada TD Bank Full time

**VP, Claims Operations, TD Insurance**:

- 433369BR

**Job Category - Primary**
- Insurance

**Work Location**
- TD Centre - TD Tower - 66 Wellington Street West

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance.
- In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top homes and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct Term Life in Canada.
- At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

**Job Details**

Reporting to the Senior Vice President, Claims, Fraud, Litigation, Vendor, SEO, TD Insurance the Vice President, Claims Operations, TD Insurance is responsible for leading a best in-class Claims organization including Auto, Residential, Accident Benefits, Bodily Injury, Life and Health, Small Business and the First Response Centre. Accountabilities of this role include but are not limited to the following:

- Deliver on legendary customer and colleague experiences
- Manage incurred claims costs within the approved risk appetite to meet the business goals of TD Insurance (TDI)
- Continually improve the Claims target operating model, end-to-end processes and internal control framework to help TDI achieve its strategic objectives
- Lead a team of 1300+ colleagues across the Auto, Residential, Accident Benefit, Bodily Injury, Small Business, Life & Health and Travel business lines.
- Lead the Auto Center network and broader repair capacity opportunity alongside Small Business Insurance claims to support client need.
- Focus on the CAT team within Residential; a critical function as extreme weather events continue to increase
- Foster positive and collaborative relationships with government and industry stakeholders to promote the business interests of TDI
- Grow talent, develop skills and capabilities of respective teams to achieve career goals, support project/initiative success and achieve business results
- Acquire, develop and retain a diverse talent base with the capabilities needed to achieve strategic objectives
- Work closely with key business leaders, including the Claims Journey leadership, to develop business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
- Execute on the annual business plan to deliver results aligned with business strategies
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary
- Set operational team direction and collaborate with others to execute on common goals

**Job Requirements**
- Undergraduate degree required; Post Graduate degree preferred
- Minimum 7-10 years of progressive insurance relevant experience in leadership roles within the industry
- History of leading an operations function, making an impact, developing and executing on strategies and delivering superior results in both the short and long term
- Analytical capability required to manage multi-billion dollar claims severity spend.
- People Leadership is key in this function; both the ability to effectively collaborate, influence and manage stakeholders across TDI
- Proven ability to manage a diverse group of employees in multiple locations is critical to success in this role
- Powerful communicator who engages colleagues, business partners, external stakeholders at all levels
- Skillful communication (written and verbal), negotiation and partnership skills to balance stakeholder input while remaining focused on delivering results that matter to Sr Leaders within TDI
- Comfort operating in ambiguity, testing & learning, failing fast, and remaining resilient under pressure
- Expertise in working effectively in teams - requires a track record of working cross-organizationally and with multiple stakeholders at varying levels
- Demonstrated experience successfully leading large scale change initiatives
- Drive collaboration and deliver synergies across where possible
- Ability to role model and embrace TD's Shared Commitments

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