Service System and Performance Management Advisor

4 weeks ago

Niagara, Canada Niagara Region Full time

**Division**:
Children's Services

**Important Notices & Amendments**:
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements including hybrid work arrangements to support better work-life balance for our employees. Where operational needs align, and while ensuring business requirements and customer service expectations are achieved, employees may have an opportunity to work within a hybrid model, combining working from home and working in the office.

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

**Job Summary**:
Reporting to the Manager of Community Strategy and Partnerships, the Service System and Performance Management Advisor is responsible for engaging with Niagara Region’s Children’s Services System. Using knowledge of children’s services best/promising practices, the position will lead system improvements and capacity building initiatives designed to advance system goals in programs areas such as EarlyON Family and Child Centres, Special Needs Resourcing, Specialized Funding, Quality Child Care Niagara, and Workforce Initiatives. This role supports community partners by implementing system change work, establishing, monitoring and interpreting system performance to ensure the effectiveness and integrity of program delivery for Children’s Services system. Performs analysis and monitoring activities for contracted service providers to measure performance and compliance.

**Education**:

- Post-secondary degree in Social Science, Business, or a related field

**Knowledge/ Skills**:

- Minimum 5 years of relevant experience working within the social services and/or Children’s Services system
- Strong knowledge of best practices as it relates to the administration of programs and services for children and families age 0-6, community services delivery systems and social policy issues for families and children
- Strong knowledge of community programs and familiarity of local area an asset
- Strong knowledge and experience in creating performance measurement frameworks (e.g. KPIs) to continuously improve the service and experience for families and children in Niagara
- Ability to collect, interpret, and analyze data, and ability to use the information to identify trends and provide recommendations
- Possess strong written and oral communication skills combined with highly developed analytical, conceptual, technical, and interpersonal skills, personal integrity and professional commitment
- Experience in methodologies such as change management and process improvement
- Experience in knowledge translation techniques (i.e. knowledge exchange, learning and information sharing tools), capacity-building efforts, and keeping abreast of best practi

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