Manager, Clinical Operations

4 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Manager, Clinical Operations

**Status**:Permanent Part-Time (Nights, Weekends, Holidays)

**Department**:Flow and Operations

**Posted Date**:Friday, May 5th, 2023 - May 19th, 2023, 11:59 PM EST

**Salary Band**:$96,200 - $144,350 (salary band placement commensurate with experience)

***

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, committed to excellence, quality and patient safety consider joining our Better Together team

**Key Qualifications**:

- You are a Regulated Health professional and have 3 to 5 years’ experience working with patients within an acute care facility
- Master’s degree preferred (e.g. Health Administration, Leadership, Quality)
- Ability to navigate ambiguity in a complex and fast-paced environment
- Proven success in managing changing and transforming workplace culture
- In-depth knowledge of health care, occupational health and safety, privacy and related legislation, and infection control practices
- Excellent verbal and written communication and interpersonal skills to enable you to work within a collaborative and diverse inter-disciplinary team.
- Strong leadership skills, self-motivation and the ability to work successfully, both independently and in team settings.
- Excellent decision-making and problem-solving skills to intervene in critical and complex situations.

**Responsibilities**:

- Responsible for overseeing continuity of clinical operations during nights, weekends and holidays
- Fosters collaborative communication with internal teams and community partners
- Supervises after-hours clinical services and primary crisis contact for all clinical activity areas in hospital (e.g. supporting discharge plans, resolving family conflicts, emergency services).
- Identifies and communicates clinical concerns or systems issues that occurred during nights, weekends or holidays to manager for action.
- Expedites, prioritizes, synchronizes and mediates clinical issues, barriers.
- Primary liaison with the on call team to escalate unexpected incidents
- Works collaboratively in partnership with program managers to ensure that program service needs are met and that resource allocation is appropriate
- Coordinates and redeploys staff to achieve appropriate skill mix based on patient safety, departmental coverage needs, and associated risks.
- Collaborates with inpatient managers to identify process improvement strategies to improve the current inpatient system and reduce patient length of stay (LOS).
- Works with patients and families as partners in care; collaborates to continuously improve the patient experience

**Notes to applicants**:

- _
- Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital._
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required._
- Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act._
- As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act._

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