Medical Office Administrator
2 weeks ago
Join our team to find there are opportunities to grow your administrative skill-set and to be a key player in providing an amazing patient experience. (and have fun while doing it)
STRIVE is a unique multidisciplinary Sport and Exercise Medicine clinic located in Barrie, Ontario. We are currently seeking an enthusiastic and responsible Medical Office Administrator / Patient Experience Coordinator to join our friendly and cohesive team of physicians and allied health professionals.
**STRIVE’s values**:
- Provide comprehensive care to help patients achieve optimal health and wellness.
- Ensure a seamless experience for every patient from start to finish, contributing to their overall sense of comfort and confidence in their patient journey.
- Maintain a positive work culture that fosters growth and innovation.
**What we offer**:
- Part-time hours on the high end of hourly compensation.
- **(**Optional) Monthly or quarterly incentives to provide you with more cash flow.
- Free in-house treatments (RMT, physio, chiro) to a maximum of $500 total per year.
- Paid training and onboarding.
- Opportunities for career growth within our team (e.g. training role for new staff or lead administrative role)
**Career Progression Options**:
- Excel in your role as a Medical Administrator / Patient Experience Coordinator
- Grow into a leadership role e.g. training new staff or a lead admin role
- Specialized role on the team e.g. Community Outreach, Team Culture Lead
**Career Development and Learning Opportunities**:
- Participate in ongoing training specific to your role
- Keep your own performance metrics to learn areas for ongoing improvement
- Sign up for business challenges or courses that help develop your skills and grow your career
**What is asked of you**:
- Commit to onboarding and training to get you up to speed
- Play a key role in day-to-day running of our business: scheduling patient appointments, greeting and checking in patients, creating and managing patient charts in an Electronic Medical Record, managing payments and third-party billing, and supporting our clinicians in the running of their clinics
- Tracking your own performance metrics to identify areas for improvement
- Maintain exceptional interpersonal skills in a fast-paced work environment
- Strong verbal and written communication skills as well as a high degree of accuracy and attention to detail in recording and relaying information
- Multi-task and problem solve calmly and efficiently
- Be trustworthy and maintain patient confidentiality
**Preferred but NOT required**:
- Prior work in a healthcare setting
- Prior customer service experience
- Inbound and outbound phone experience
- Familiar with physiotherapy, massage, chiropractic and/or physician work
- Familiar with direct billing procedures
- Proficient use of computer systems and/or prior work with Electronic Medical Records
- Medical Office Administrator Diploma
We ask that you please submit a cover letter along with your resume.
We can’t wait for you to join us
**Job Type**: Part-time
Pay: $20.00-$21.00 per hour
Expected hours: 15 - 20 per week
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- On-site parking
Schedule:
- Evening shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Barrie, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available evenings until 8:30pm. We are filling an afternoon/evening position.
**Experience**:
- Customer Service or Medical Office Administration: 1 year (required)
Work Location: In person
Application deadline: 2025-01-26
Expected start date: 2025-01-27
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