Leasing & Administration Specialist

2 weeks ago

Toronto, Canada Hazelview Properties Services Inc. Full time

**Key Responsibilities**:
Leasing:

- Demonstrate excellent sales/leasing skills, continuously seeking to minimize vacancy and achieve leasing targets
- Immediately record all telephone and in-person visits on appropriate reports
- Complete and maintain guest cards according to established procedures
- Greet prospective residents and determine their needs and desires for accommodation (ask questions; utilize completed guest cards, etc.)
- Close the sale
- Prepare lease agreements, secure new resident signature(s) on all required paperwork prior to move-in, and process paperwork in accordance with company procedures
- Ensure all suites are completely ready for resident to move-in on agreed date
- Maintain accurate record of monthly commission bonuses
- Participate in training as required
- Complete and submit as required Traffic, Sales & Log reports
- Stay constantly abreast of competitive offerings by playing an active role in conducting market surveys and regularly shopping the competition

Building Administration:

- Ensure that a superior level of co-operation, service and support is provided to residents
- Promptly respond to resident issues and service requests
- Be available to residents for general inquiries about living in their suite, building and community
- Actively managing lease renewals and retention program
- Collaborate with cleaning and maintenance teams to ensure optimal service to residents
- Follow up on work orders as needed
- Responsible for day-to-day operations of the building including but not limited to:

- Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
- Receiving and coordinating service requests
- Receiving tenancy termination notices, reviewing rent ready and vacancy reports
- Assisting with "move-in" and "move-out" procedures and surveys
- Any other duties as requested by management.

**Job Requirements**:
**Education and Experience**:

- Completion of High School or general education degree (GED)
- 2+ years of related experience in a sales or related role
- Experience with Leasing principles would be an asset
- Proven track record of following through to achieve results
- Strong team player, eager and willing contributor to team success even in areas outside of position requirements
- Ability to work a flexible schedule, including evenings and weekends
- Ability to allocate own time effectively, work well under pressure, and manage tight deadlines
- Ability to take initiative, innovate, and continuously seek to improve

**Qualifications**:

- Excellent communication is required. Ability to speak other languages is considered an asset
- Actively championing diversity and inclusion
- A commitment to "Best in Class" Customer Service
- A professional demeanour with strong communication skills
- A demonstrated high degree of integrity, discretion and confidentiality
- Ability to accurately listen, understand and respond to issues appropriately
- Ability to work and act independently using good judgment
- Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
- Hazelview Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process, please let us know. We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially._

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