Residential Leasing Specialist

3 weeks ago

Toronto, Ontario, Canada Sterling Karamar Property Management Full time
Residential Leasing Specialist - GTA (Vehicle Required)

Purpose

The Leasing Specialist thrives in a fast-paced environment and possesses strong negotiation and communication skills. They are primarily responsible for leasing units and maintaining an occupancy rate of 100% in a portfolio of multi-residential apartments.

Main Responsibilities and Activities

Information & Relationship Management:

- Provide detailed information about vacant suites to prospective residents.
- Respond to rental inquiries by phone and e-mail in a timely, pleasant and informative way.
- Schedule appointments with prospective residents, build a relationship and show vacant suites.
- Complete guest cards and daily traffic report. Provide a weekly summary to leasing and marketing departments.
- Promote resident retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with.
- Maintain a working knowledge of competitive buildings and conduct regular market surveys of these properties.
- Provide feedback and recommendations on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property.
- Work closely with the Marketing Team to update advertising and media channels, promotional programs and signage for the property.

Leasing and Lease Administration:

- Maintain the customer database and ensure that all leads are responded to, and all traffic documented appropriately.
- Provide prospective residents with the rental application form or, with the online instructions to complete the rental application.
- Schedule Tenancy Agreement signing appointment with resident(s) and have Tenancy Agreement signed by all relevant parties.
- Notify applicants of the status of their application within two business days of completion.
- Return all monies to 'declined' applicants as per company policy.
- Organize and administer the residential referral program.
- Record all leased units, including vacate date, date leased and move in date (Incentive Program).

Preparation for Leasing and New Residents:

- Inspect all vacant units on a weekly basis.
- Communicate and work with Property Management to ensure suites are delivered on time and as promised.
- Ensure that units are clean and well-maintained; coordinate with Property Manager if units fail to meet acceptable standards of cleanliness. In addition, some minor cleaning by the Leasing Specialist to "spruce up" individual units may be necessary prior to showings.
- Coordinate and ensure correct move-in procedures with Site Administrator.

Administrative and Office Support:

- Ensure effective and precise filing of all relevant documents.
- Assist with Management Office administrative tasks during down time (filing, faxing, copying, etc.).
- Ensure effective communication with Residential Property Manager and the Marketing and Leasing Team.
- Other duties as required.

Scope

- Report to the Residential Property Manager.
- Work in close cooperation with the Marketing & Leasing Team on all marketing related matters including but not limited to scheduling, office closures, advertising, takeaway material, suite accessories, signage, promotions, etc.
- Work in close cooperation with the Residential Property Administrators and Operational Staff.

Qualifications

Education

- Minimum: Secondary School Completion.
- Preference: College Degree.
- Requirements: Must read and write English fluently.

Experience

- Required: Valid driver's license and access to a vehicle.
- Required: Two years customer-service/sales experience in a fast-paced environment.
- Preferred: Residential property management experience.
- Preferred: Yardi Voyageur and Property Vista experience.

Skills and Abilities

- Actively supports our values of: Honesty, Integrity, Respect, Trust.
- Utilizing effective leasing/sales strategies.
- Intermediate understanding of MS Office.
- Excellent presentation and communication skills.
- Team player, works well with others.
- Strong administrative and organizational skills.
- Good multi-tasking and time management skills.
- Portray professional image.
- High stress tolerance.
- Ability to understand and speak a second language, an asset.

Special Requirements

- Be willing to work irregular hours as rental offices are open seven days a week, including evenings and weekends.
- A valid driver's license and access to a vehicle is required.

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