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Quality Control Specialist
3 months ago
At
CWB
, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.
Roles Specifications
Location: Edmonton, AB
Everyday flexibility. On-site requirements. Collaborative connections.
CWB Corporate
Put a new _spin _on your banking career
- The overwhelming majority of our employees say CWB is a Great Place to Work®_
We’re different from the big banks in _the way_ we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation.
- Our employees love CWB. You’ll love it here too._
The opportunity
The Quality Control Specialist is responsible for the in-depth monitoring and day-to-day managements of operational risk in our credit portfolio, data compliance, and process management. This role is focused on detail, data, and relationships with a keen eye on high quality activities, managing consistent standards, effective risk management, and robust data integrity. This role plays an integral part in CWB’s compliance activities.
Areas of focus
Compliance & Risk Management
- Contribute to the progress of continuous improvement of all Credit Operations processes specific to lending administration and maintenance.
- Accountability as the team member for the execution of work procedures, policies, and methods to ensure compliance with Canadian Western Bank’s legal, regulatory business policies and procedures.
- Ensure Service Level Agreement (SLA) targets and quality benchmarks for Credit Operations are being met through reporting.
- Establish a collaborative and client-centric relationship with the Credit Operations department ad Banking Centre network while balancing the efficiencies and governance of a standardized structure.
Monitoring & Control
- Actively works to ensure standardized processes are followed and data integrity is consistently achieved, monitored, and maintained.
- Participates in projects that primarily impact functional area or specific department, adhering to standard project governance practices.
- Due diligence as it relates to Credit Operations activities, procedures, and documentation for compliance with regulatory bodies.
Client Experience & Team Engagement
- Responsible for delivering “best in class” customer experience to our Banking Centre network and partners.
- Provides direct loan support to Banking Centre employees, as required. Corresponding with Banking Centres, both verbally and in writing, regarding loan processing and Banking Centre inquiries.
- Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.
- Accept responsibility and accountability for actions and results and make decisions guided by common sense and sound business judgement.
Who we’re looking for & what you’ve done
Education
- Post secondary education in business or a related field supplemented by courses in commercial lending, commercial compliance, documentation, or equivalent working experience.
Professional Experience
- Minimum 1 year of lending, credit, or banking experience.
Professional Competencies
- Solid knowledge of risk assessment, business banking and credit processes including financial and cash flow analysis.
- Knowledge of credit administration, collateral securities, and credit processes including complex loan facilities.
- Strong knowledge of the Banking System, Loan Origination Systems, Microsoft Office Suite, and Adobe Forms.
- Understanding of process improvement and continuous process design to achieve optimization.
- Strong verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
- Customer focused with strong working knowledge of commercial lending policies, procedures, regulations, documentation, compliance issues, collateral securities, and audit requirements.
- Strong technology aptitude with an ability to learn new processes and train others.
- Demonstrated ability to identify and escalate efficiency concerns or continuous improvement ideas to management.
- Respectful, proactive, and self-motivated team player.
- Demonstrated ability to engage in and drive multiple initiatives simultaneously.
Why work with us?
Your success is our obsession And our award-winning culture & benefits back it up.
Proudly recognized by Great Place to Work® in 2023 as one of Canada’s top 50 Best Workplac
