Counter/inside Sales Representative
5 months ago
**COUNTER/ INSIDE SALES REPRESENTATIVE**
Do you enjoy building a rapport with customers and better understanding their needs?
Are you sales oriented?
If you’ve answered yes to these questions, then come join our team at Bartle & Gibson
We are currently in search of a career-orientated person to join our team. This position handles customer service and Inside Sales. The position operates in a fast-paced, dynamic and rewarding environment.
**WHY WORK FOR US**
- Company paid benefits
- Employee and Family Assistance Program (EFAP)
- Profit sharing
- RRSP match
- Paid sick days
- Career growth
- #GIVEBACK Program
- Personal Milestone Recognition Program
- Safety shoe reimbursement
- Perkopolis Partnership
- Employee Referral Bonus Program
- Employee discounts on plumbing, electrical and heating products
**OUR MISSION**
Supplying the right solutions at the right time with our expert customer care throughout Western Canada.
**OUR VISION**
Be the preferred wholesaler by providing superior customer experiences.
**DUTIES AND RESPONSIBILITIES**
- Offering exceptional customer service at our counter and over the phone
- Responding to inquiries and processing incoming calls and orders in the system
- Sourcing materials for customers when currently not in stock
- Developing and maintaining positive customer relationships
- Handling returns as required
- Keeping counter and sales area clean
- Merchandising and showcasing product
- Contacting current customers and identifying new products and potential up-selling
- Maintaining knowledge base on current products and learning about new products
- Providing product information, pricing quotations, and follow-up on quotes
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Working closely with others to ensure customer needs are met
- Other duties as required
**SKILLS AND COMPETENCIES**
- Exceptional customer service skills
- Ability to develop long-term relationships and generate referrals from your customers
- Excellent communication skills
- Impeccable organizational skills with high attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Strong networking skills, outgoing personality
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment
- Ability to warm up and develop instant rapport with potential customers
**EXPERIENCE AND EDUCATION**
- Minimum grade 12 education **required**:
- Minimum of two years sales experience (counter sales, inside sales or outside sales) **required**:
- Post-Secondary courses in Plumbing, HVAC, or Electrical **an asset**:
- Skilled in serving and negotiating with institutional and industrial purchasers, plumbing or electrical contractors, and the public
- Knowledge of the Plumbing, HVAC and/or Electrical industry or a background in plumbing and/or products **required**
BG02
Location: 8220 Manning Avenue, Fort McMurray, Alberta T9H 1V9
Work Location: In person
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