Customer Service Representative

2 weeks ago


Fort McMurray, Canada Bartle & Gibson Full time

Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Bartle & Gibson. This role will be responsible for providing exceptional customer service at our counter and over the phone, responding to inquiries, and processing incoming calls and orders in the system.

Key Responsibilities:

  • Offering exceptional customer service at our counter and over the phone
  • Responding to inquiries and processing incoming calls and orders in the system
  • Sourcing materials for customers when currently not in stock
  • Developing and maintaining positive customer relationships
  • Handling returns as required
  • Keeping counter and sales area clean
  • Merchandising and showcasing product

Requirements:

  • Minimum grade 12 education required
  • Minimum of two years sales experience (counter sales, inside sales or outside sales) required
  • Post-Secondary courses in Plumbing, HVAC, or Electrical an asset
  • Skilled in serving and negotiating with institutional and industrial purchasers, plumbing or electrical contractors, and the public
  • Knowledge of the Plumbing, HVAC and/or Electrical industry or a background in plumbing and/or products required

Why Work for Us:

  • Company paid benefits
  • Employee and Family Assistance Program (EFAP)
  • Profit sharing
  • RRSP match
  • Paid sick days
  • Career growth
  • #GIVEBACK Program
  • Personal Milestone Recognition Program
  • Safety shoe reimbursement
  • Perkopolis Partnership
  • Employee Referral Bonus Program
  • Employee discounts on plumbing, electrical and heating products

Our Mission:

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

Our Vision:

Be the preferred wholesaler by providing superior customer experiences.



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