Automotive Service and Parts Advisor

1 month ago


Cambridge, Canada CAMBRIDGE MITSUBISHI Full time

**Responsibilities and Duties**
- Primary responsibilities as a service advisor and assist with the parts department when needed.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns and sells additional services when appropriate.
- Maintain an effective appointment system to verify customer problems, recommend/sell additional
- Answer all telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry; assists in diagnosing vehicle problems.
- Estimate cost and completion time/settles customer accounts.
- Communicate with customer about status of work; discuss vehicle work with the customer; explain completed work and all charges to the customer.
- Check on progress of repair throughout the day; contacts customers regarding any changes in estimates on promised times, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Perform other departmental duties as required

**Skills and Qualifications**:
Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management

**Job Types**: Full-time, Permanent

**Salary**: From $45,000.00 per year

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer Service: 3 years (preferred)

Work Location: In person



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