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Automotive Service Installer
4 months ago
Summary
The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.
Perks include:
* Tools supplied
* Unit rate or hourly rate
* Business will help financially support Automotive Technician apprenticeship program
* Training provided - no experience necessary
Responsibilities and Tasks
Customer Service
- • Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
- • Performs customer vehicle maintenance and repairs, as requested.
- • Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
- • Draws attention to additional work required on customer's vehicle.
- • Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
- • Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
- • Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
- • Provides quality workmanship to meet or exceed industry standards.
- • Ensures that an unsafe vehicle is reported to management and vehicle owner.
- • Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
- • Retains used parts for the customer on request.
Operations
- • Performs lube, oil and filter changes.
- • Removes, installs, rotates and balances tires.
- • Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
- • Services transmission.
- • Maintains neatness/cleanliness of bays through regular inspections.
- • Maintains company and personally-owned equipment and tools, as required.
- • Is respectful of all shop tools and equipment.
- • Participates in meetings and all training as required and listens to feedback to improve their own abilities.
- • Complies with company, store and Automotive Service Centre policies.
- • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- • Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- • Completes other tasks, as required.
