Automotive Service Advisor

3 weeks ago

Cambridge, Canada Bennett GM Full time

Bennett GM currently employs over 100 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Bennett GM is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation plans and offer health and dental benefits to our employees. We welcome you to join our dynamic and innovative team.

**Position Summary**

The **Service Consultant is** a professional, customer-orientated, and technically knowledgeable individual responsible for meeting with customers to determine the extent of the automotive service required. The primary responsibility is to create a positive service experience for customers throughout the entire process by providing accurate estimates, clear explanations, and continuous updates. Reporting directly to the Service Manager, the Service Consultant ensures customer satisfaction in the Service Department.

**Key Responsibilities**

The Service Consultant follows the general procedure below for each customer, requiring continuous vehicle progress tracking and advanced time management skills.
- **Greet -**Promptly greet all customers in a friendly and professional manner while determining and assisting with their needs
- **Examine -**Conduct a walk-around inspection for each vehicle while actively listening to customer explanations, concerns, and inquiries and accurately record the relevant information on the work order
- **Estimate -**Calculate and prepare detailed cost and time estimates for the repair services
- **Assign -**Send clear and concise work orders to the Service Tower for technician scheduling
- **Explain -**Clearly explain all technical issues identified found with the vehicle, as well as the necessary work completed and recommend additional repairs, parts, and services
- **Track -**Continuously check in with technicians for vehicle progress and update customers accordingly with approximate work completion times to ensure optimal CSI ratings
- **Connect -**Increase retention and maintain positive customer relationships by conducting post-service phone calls to ensure that customers are satisfied with their service and encourage completion of the General Motors Service Survey to evaluate the service experience
- **Troubleshoot -**Resolve any conflicts or complaints with customers in a respectful and courteous manner, while informing Service Manager of escalated issues as necessary

Additional duties and responsibilities may be assigned or modified as necessary throughout the course of your employment.

**Cultural Skills & Requirements**
- Excellent communication, interpersonal and organizational skills
- Ability to clearly translate technical information into language that the customer can understand
- Ability to prioritize and maintain professionalism during high-volume periods
- Adaptable and responsive to changing circumstances with creative problem-solving abilities
- Self-driven to work independently with the ability to work effectively and collaboratively in a team environment

**Technical Skills & Requirements**
- Minimum one year of service consultant/advisor experience and previous experience in the automotive industry
- Technical vehicle knowledge is required
- Post-secondary training and automotive service training is an asset
- Mathematically adept to provide accurate estimates
- Commitment to continuous learning to update industry knowledge
- Valid Ontario driver’s licence required (comfortable operating manual transmission vehicles)

**Logistical Requirements**

The Service Department is open to customers six days a week—Monday to Friday from 7am to 6pm and Saturday from 8am to 1pm.. On a rotating basis you will be required to work extended hours, including weekends, in order to meet deadlines based on the needs of the business.

**Join our Team**

**Salary**: $48,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: One location

  • Automotive Service Advisor

    3 weeks ago

    Cambridge, Canada Witmer Auto Service Full time

    Witmer Auto Service is currently looking for hire a Service Advisor for our fast-paced service centre. **Duties**: - Greet customers and provide excellent customer service - Schedule service appointments for clients with accurate descriptions for mechanics - Coordinate vehicle inspections with mechanics - Communicate findings to customers, provide accurate...

  • Automotive Service Advisor

    6 days ago

    Cambridge, Canada TOM HUTCHINSON AUTOMOTIVE INC Full time

    **About us** TOM HUTCHINSON AUTOMOTIVE INC is a small business in Cambridge, ON. We are professional, agile, and our goal is to obtain an individual that will be able to eventually assume a manager type role in the absence of the owner and maintain and service our clients.. Our work environment includes: - Growth opportunities Must be friendly and...

  • Automotive Service Advisor

    4 weeks ago

    Cambridge, Canada Bennett GM Full time

    **Job description** Bennett GM currently employs over 70 hard-working and dedicated individuals. We encourage career growth through continuous training and professional development. Bennett GM is constantly growing and looking for individuals who can contribute to our business operations today and into the future. We provide highly competitive compensation...

  • Automotive Service Advisor/customer Service

    7 days ago

    Cambridge, Canada TOM HUTCHINSON AUTOMOTIVE INC Full time

    **About us** TOM HUTCHINSON AUTOMOTIVE INC is a small business in Cambridge, ON. Our goal is to hire an individual that will aid in the day to day operations.We are a very busy Auto Repair Garage currently in our 30th year.. **Job Types**: Full-time, Permanent **Salary**: $45,000.00-$55,000.00 per year **Benefits**: - Casual dress - Dental care -...

  • Automotive Service Technician

    6 days ago

    Cambridge, Ontario, Canada Budds' Group of Companies Full time

    Automotive Service Technician Kieswetter Mazda is looking to add to our growing service department. As southwest Ontario's largest Mazda dealer, our shop is always busy. Join our team as our newest Automotive Service Technician.What We Offer:One of the top performing and established Mazda dealers in CanadaCompany pension plan with employer RRSP matchExtended...

  • Automotive Service Technician

    7 days ago

    Cambridge, Canada Budds' Group of Companies Full time

    Automotive Service Technician Kieswetter Mazda is looking to add to our growing service department. As southwest Ontario's largest Mazda dealer, our shop is always busy. Join our team as our newest Automotive Service Technician.What We Offer:One of the top performing and established Mazda dealers in CanadaCompany pension plan with employer RRSP matchExtended...

  • Automotive Service Technician

    4 weeks ago

    Cambridge, Canada Budds' Group of Companies Full time

    Automotive Service Technician Kieswetter Mazda is looking to add to our growing service department. As southwest Ontario's largest Mazda dealer, our shop is always busy. Join our team as our newest Automotive Service Technician.What We Offer:One of the top performing and established Mazda dealers in CanadaCompany pension plan with employer RRSP...

  • Automotive Service Cashier

    4 weeks ago

    Cambridge, Canada Bennett GM Full time

    **Job description** Join one of Ontario's premier dealerships, Bennett GM, as an **Automotive Service** **Cashier**. This valuable position is the face of the service department. The Service Cashier also has many responsibilities that affect the dealership’s service department’s efficiency and bottom line. **As a Service Cashier you will**: - Receive...

  • Automotive Service Cashier

    4 weeks ago

    Cambridge, Canada Bennett GM Full time

    **Job description** Join one of Ontario's premier dealerships, Bennett GM, as an **Automotive Service** **Cashier**. This valuable position is the face of the service department. The Service Cashier also has many responsibilities that affect the dealership’s service department’s efficiency and bottom line. **As a Service Cashier you will**: - Receive...

  • Service Advisor

    4 weeks ago

    Cambridge, Canada Galt Chrysler Dodge Full time

    **Galt Chrysler Dodge Ltd. is currently seeking to hire an experienced Service Advisor to join our busy and growing Dealership.** - The personal drive and motivation to move your career and leadership skills forward - Ability to work and manage customer expectations as part of a team as well as on your own - An inherent love of the automotive business and...

  • Service Advisor

    4 weeks ago

    Cambridge, Canada Galt Chrysler Dodge Full time

    **A successful, high volume dealership in Cambridge is currently seeking to hire an experienced Service Advisor to join our busy and growing Dealership.** - The personal drive and motivation to move your career and leadership skills forward - Ability to work and manage customer expectations as part of a team as well as on your own - An inherent love of the...

  • Automotive Service and Parts Advisor

    4 weeks ago

    Cambridge, Canada CAMBRIDGE MITSUBISHI Full time

    **Responsibilities and Duties** - Primary responsibilities as a service advisor and assist with the parts department when needed. - Establish and maintain good working relationships with customers to encourage repeat and referral business. - Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify...

  • Housing Advisor

    4 weeks ago

    Cambridge, Canada Housing Advisor -Housing Services Full time

    LUTHERWOOD IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING. To better serve the diversity of our community, Lutherwood is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our organization. We have...

  • Service Advisor

    4 weeks ago

    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2180 Eagle Street North, Cambridge (Cambridge...

  • Service Advisor

    4 weeks ago

    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: Cambridge, ON** **Compensation: $50,000 per year plus...

  • Automotive Service Apprentice

    3 days ago

    Cambridge, Canada Fix Network World Full time

    Posting Details Job Details Description Speedy Auto Service Waterloo is looking for an Automotive Service Apprentice As a Automotive Service Apprentice  you will be supporting in all aspects of the Service Operations. You will be performing vehicle maintenance and repairs as assigned as well as examine vehicles to determine what...

  • Auto Parts Advisor

    5 days ago

    Cambridge, Canada Vision Truck Group Full time

    We are presently seeking a Experienced **Parts Advisor **for our Cambridge location. This position serves customers and service technicians by identifying their needs through their requests, processing orders/quotes, managing parts availability and completing monetary transactions. We are looking for an energetic person with excellent communication skills...

  • Automotive Apprentice

    4 weeks ago

    Cambridge, Canada 401 Auto Full time

    At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily. **Location: 2180 Eagle St N, Cambridge ON (Kia)** **Compensation:...

  • Service Advisor

    6 days ago

    Cambridge, Canada Cambridge Centre Honda Full time

    **Service Advisor** - Are you: - A highly-motivated individual with experience in a similar role. - Reliable and able to work productively with mínimal supervision. - Capable of working in adherence to company safety standards at all times. - Do you have: - 1+ year’s experience in a similar role that included a focus on customer service. - A valid...

  • Waste Water Treatment Technician

    4 weeks ago

    Cambridge, Canada AGS Automotive Full time

    **COMPANY OVERVIEW** AGS Automotive Systems is a full-service automotive supplier specializing in the manufacture and supply of complex high value-add automotive metal components, including in particular front and rear impact assemblies, principally for pick-ups and the heavy truck market. AGS offers full range of in-house capabilities including design and...