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Medical Office Assistant

4 months ago

Calgary, Canada Mosaic Primary Care Network Full time

MEDICAL OFFICE ASSISTANT

**Status**:Temporary full-time (1.0 FTE) - Until February 21, 2025

**Reporting To**:Medical Office Assistant Supervisor

**Date Available**: Negotiable

**Hours of Work**:7.75 hours per day, 38.75 hours per week

**Exempt/Non-Exempt**:Non-Exempt

**Program**:Medical Office Assistant

**Classification**:Administrative Support I

**Salary Range**:$18.78-$24.73 per hour

**Closing Date**:February 2, 2024

**About Us**

Mosaic Primary Care Network (PCN) provides a wide range of primary health care services in the northeast and southeast Calgary communities in partnership with a group of family doctors. Our talented interdisciplinary health care teams work together to provide services that best support patient needs.

We want YOU to bring your expertise to our growing team as we continue to develop solutions to meet the needs of our local community. If you have initiative, are resourceful, engage easily in teamwork, and most importantly, want to make a difference in healthcare, we want to hear from you

**Position Summary**

The Medical Office Assistant (MOA) serves as the initial point of contact for patients seeking medical care at the Mosaic Primary Care Network. The MOA performs a variety of administrative duties for the multidisciplinary team and plays a key role in the organization and flow of clinic operations. The MOA will be conscientious and energetic, and possess a strong, positive customer service attitude and enjoy working with team members across the PCN.

**Key Responsibilities**

General Office Administration
- Greets and directs patients, visitors and staff members with a friendly and helpful demeanor
- Assists with receiving mail, medical courier, and general deliveries. Opens, sorts, and distributes in a timely fashion, paying particular attention to correspondence regarding patients and ensuring these are given priority
- Photocopies, scans, and faxes documents as needed
- Answers all incoming calls using a multi-line switchboard and directs calls to appropriate individuals. Takes and relays messages as appropriate and in a timely manner
- Assists with the collection of data for QI projects and measurement surveys, and participates in committees
- Other clerical work as required, including booking meeting rooms, ordering supplies and typing memos on behalf of clinicians/managers

Electronic Health Record Management/Client Scheduling
- Registers new patients
- Utilizes an Electronic Medical Record (EMR) to book new and follow up patient appointments. Check patients in when they arrive to their clinic appointments
- Calls and reminds patients of upcoming appointments as per Mosaic guidelines
- Books and coordinates appointments with external providers including specialists and physician attachment
- Charts pertinent clinical information into patients’ EMR, verifies patient demographics and updates as required
- Sorts, scans, and links information for patients’ charts and attaches to EMR file as necessary/directed
- Creates and modifies clinicians and physician schedules as required
- Assists the billing clerk by collecting payments and physician reconciliations as appropriate

Customer Service
- Presents a pleasant and professional demeanor at all times
- Has the ability to adjust their approach to individuals of varying cultural backgrounds in providing excellent customer service
- Uses Language Line when required
- Understands the programs and services of MPCN to provide patients with appropriate information or to best direct them

Safety
- Promotes a healthy work environment
- Recognizes safety issues and reports appropriately
- Aware of and adheres to infection and prevention control standards
- Demonstrates ability to use equipment and supplies according to established standards and procedures
- Actively participates in OH&S activities/committees

Medical Office Procedures
- Administers and assists with basic medical office procedures as directed

General Facility Maintenance
- Keeps own work station and area, as well as public areas tidy and presentable
- Uses disinfectant wipes to cleanse countertops, telephone handles, door handles, computer keyboards, etc. as per office infections control standards
- Responsible for their own share of cleaning of “common areas” such as staff kitchen, etc.
- Responsible for putting away supply deliveries
- Keeps rooms stocked with office supplies

**Qualifications & Requirements**

Education & Licenses
- Completion of an accredited Medical Office Assistant program (minimum 18 credits).

Experience
- Previous relevant experience in a health care or medical office setting is mandatory
- Customer service experience is required
- Experience using a multi-line phone system is required
- Experience in an electronic scheduling system (i.e. Practice Solutions) is considered an asset

Knowledge, Skills & Abilities
- Technical Knowledge: requires an intermediate knowledge of Microsoft Suite (Word, Excel, and Outlook). High leve