Negatives Team Lead

4 weeks ago

Sarnia, Canada DriverCheck Inc. Full time

**Position**: Negatives Team-Lead

**Hours**:Monday to Friday; 8:30am - 5:00pm EST

**Type**: Full-Time; 18 Months Fixed-Term Contract

**Location**: Remote

**DriverCheck is growing**

We currently require a Dynamic, Smart and Results oriented individual for our **Negative Results Team-Lead** located **Remotely**. We are looking for the kind of person that strives to ensure clients get the care they need; someone who takes pride in the thoroughness of their work and the strong relationships they develop with their clients and co-workers.

We are a national provider of workplace medical testing and assessments based in Ayr, Ontario. We have Occupational Health Clinics in Kitchener, Sarnia, Mississauga, Calgary, Nisku, Edmonton and Fort McMurray. Dedication to customer satisfaction, fast and accurate turnaround of test results, flexibility, persistence and accountability are of the utmost importance.

**What we offer**:

- ** FAMILY** focused culture
- Excellent Training Program
- Supportive continuous learning environment
- Competitive Wage
- Competitive Group Benefit plan

**Primary duties and responsibilities**:
**Operational Functions**:

- Work in conjunction with the Supervisor to ensure the department operates efficiently and effectively on a daily basis;
- Work in conjunction with all department managers, supervisors and team leads to provide efficient flow and process across the organization;
- Ensure services are compliant with all applicable legislation;
- Ensure best practices are followed across the department;
- Follow DriverCheck’s policies and procedures and ensure employees are as well;
- Create and implement procedures;
- Monitor, review and maintain the effectiveness of processes;
- Meet with key representatives of client organizations as required;
- Act as the liaison with e2 champion
- Assist in developing and implementing new service offerings, working in conjunction with appropriate co-workers across the company;
- Handle projects as assigned;
- Operate successfully in a very fast paced and hectic environment;
- Work independently and in a team environment;
- Other duties as may be assigned by the company

**Department Specific Functions**:

- Ensure all staff complete data-entry and customer relations tasks accurately and efficiently;
- Ensure all tasks and responsibilities are covered on a daily basis; re-assign staff as needed;
- Ensure department KPIs are met
- Ensure staff KPIs are tracked and met;
- Be responsible for logging on after-hours to ensure work volume levels are kept to a minimum;
- Communicate with clients to ensure a high level of customer service;
- Other job duties as may be assigned

**Staff Training and Development**:

- Mentor and train staff
- Onboard and train new employees
- Arrange for equipment and help staff with set up;
- Create a welcoming environment and introduce new staff to various team members
- Introduce our various software systems we use - eManda
- Review and revise procedures as needed;
- Inform Manager of training progress
- train and offer support to existing staff through workshops, shadowing with others on the team and other depts;
- schedule one on one coaching on a regular basis for further development of all staff

**Team Lead HR Functions**:

- Directly supervise all negative results staff;
- Prepare agenda for team meetings and work with Positive Expert Advisor to prepare workshops and training as required.
- Provide back-up to the staff in the negative department;
- Offer leadership and guidance to staff;
- Perform monthly and yearly employee **performance** reviews;
- Ensure all shifts are covered;
- Arrange time off (vacation, leaving early, coming late, sick days)
- Communicate with payroll and HR
- Arrange training of all positions, new services;
- Deal with issues or problems with staff, including staff errors;
- Assist with hiring and terminating staff as needed;
- Assist in organizing staffing schedules;
- Document all HR interactions;
- Be on-call after hours for employee questions;
- Supervise or lead the employees of the department in a manner consistent with DriverCheck’s culture

**What you need to be successful in the role**:

- Experience the medical testing field is considered an asset
- Leadership experience is considered an asset
- Excellent customer service and relationship leadership skills
- Ability to multitask in a fast-paced environment with constant changing priorities
- Excellent verbal and written communication skills
- Excellent time management and organizational skills
- Conscientious, flexible and adaptable
- Able to work independently and in a team environment
- Ability to facilitate a positive team environment
- Ability to effectively delegate projects and assignments
- Conflict resolution skills

If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.

DriverCheck is committed to creating an accessible enviro

  • Team Lead Operations

    3 weeks ago

    Sarnia, Canada Suncor Energy Full time

    Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise. As Team Lead Operations, you will lead a team...

  • Team Lead Operations

    2 weeks ago

    Sarnia, Ontario, Canada Suncor Energy Full time

    Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.As Team Lead Operations, you will lead a team...

  • Team Lead Operations

    2 weeks ago

    Sarnia, Ontario, Canada Suncor Energy Full time

    Joining Suncor means you will work for one of the best companies in Canada, providing tremendous future potential where talented people thrive and lead. As our business evolves, so do our employment opportunities. Our work culture includes a dynamic mix of professionals, with a diversity of skills and expertise.As Team Lead Operations, you will lead a team...

  • Branch Team Lead

    4 weeks ago

    Sarnia, Canada Grainger Canada Full time

    DESCRIPTION DE L'OFFRE **Primary Function**: Under the general direction of the Branch Manager, the Branch Team Lead has direct impact on customer retention and financial results of the branch. Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role...

  • Branch Team Lead

    2 weeks ago

    Sarnia, Ontario, Canada Grainger Canada Full time

    Primary Function:Under the general direction of the Branch Manager, the Branch Team Lead has direct impact on customer retention and financial results of the branch. Responsible for the execution of superior customer service, operational excellence and the continuous improvement of branch processes and productivity. The role directly influences the work...

  • Patient, Family and Care Partner Co-design Lead

    2 weeks ago

    Sarnia, Canada Bluewater Health Full time

    Bargaining Unit: - Non Union- Competition #: - NU24-011- Job Type: - Contract Part Time- Department: - Sarnia Lambton Ontario Health Team- Hours of Work: - Variable - 1 day/week- Date Posted: - May 23, 2024- Job Number: - J0524-0317- Number of Positions: - 1- Length of Position: - Contract- Closing Date: - May 30, 2024The successful applicant will work in...

  • Pt Team Lead

    2 weeks ago

    Sarnia, Ontario, Canada The Body Shop International Limited Full time

    The Body Shop:When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in...

  • Inside Sales Agent

    2 months ago

    Sarnia, Canada Blue Coast Team Full time

    Blue Coast Realty, a leading real estate agency specializing in residential and commercial properties in Sarnia Lambton, is seeking a highly motivated Inside Sales Agent to join our dynamic team. Responsibilities: - Conduct sales calls to prospective clients and follow up with leads generated through various marketing channels. - Actively engage with...

  • Inside Sales Agent

    2 weeks ago

    Sarnia, Canada Blue Coast Team Full time

    Blue Coast Realty, a leading real estate agency specializing in residential and commercial properties in Sarnia Lambton, is seeking a highly motivated Inside Sales Agent to join our dynamic team. Responsibilities: - Conduct sales calls to prospective clients and follow up with leads generated through various marketing channels. - Actively engage with...

  • Team Lead, Client Services

    6 days ago

    Sarnia, Canada Sephora Full time

    **Job ID**: 229525 **Store Name/Number**: ON-Lambton Mall (1602) **Address**: 16 - 1380 London Road, Sarnia-Clearwater, ON N7S 1P8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As a Team Lead, Client Services & Experience, you will be assigned oversight of all Worlds on-stage and for overseeing...

  • Inside Sales Agent

    2 weeks ago

    Sarnia, Ontario, Canada Blue Coast Team Full time

    Blue Coast Realty, a leading real estate agency specializing in residential and commercial properties in Sarnia Lambton, is seeking a highly motivated Inside Sales Agent to join our dynamic teamResponsibilities: Conduct sales calls to prospective clients and follow up with leads generated through various marketing channels. Actively engage with clients to...

  • Retail Sales Manager

    6 days ago

    Sarnia, Canada Team Outfitters Ltd. Full time

    **About Us** Team Outfitters is a leading custom apparel company located in Sarnia, Ontario known for our exceptional products and unforgettable customer experiences. Our commitment to excellence extends from the quality of our products to the dedication of our team. As we continue to grow, we're looking for a dynamic Retail Sales Manager to oversee our...

  • Client Service Associate

    3 weeks ago

    Sarnia, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Home Support and Visiting Nursing Number of Hours Bi-Weekly: 75 Work Schedule: Days, with an evening & weekend rotation Union/Bargaining Unit: NSGEU On Call: No **Job Summary**: The Client Service Associate - Team Lead (CSA TL) facilitates the team of CSAs’ in a...

  • Technical Lead

    4 weeks ago

    Sarnia, Canada TransForm Shared Service Organization Full time

    ***: The Technical Lead is a member of a project team. As a member of a project, the Technical Lead is responsible to coordinator IT related requirements (interfacing and scheduling tasks as assigned to the various members of the Information Technology and Information Management teams). Leading a technical project, the Technical Coordinator is expected to...

  • Technical Lead

    2 weeks ago

    Sarnia, Ontario, Canada TransForm Shared Service Organization Full time

    ***: The Technical Lead is a member of a project team. As a member of a project, the Technical Lead is responsible to coordinator IT related requirements (interfacing and scheduling tasks as assigned to the various members of the Information Technology and Information Management teams). Leading a technical project, the Technical Coordinator is expected to...

  • Lead Scheduler

    2 weeks ago

    Sarnia, Ontario, Canada Irving Oil Full time

    Lead Scheduler (Hybrid Opportunity)Job Location:Saint John, NB (Relocation)What you can expect in a typical day:We are looking for a Lead Scheduler to join us in managing and overseeing the planning and scheduling of Engineering Resources working on capital and expense projects that take place each year at our refineries, marine and land terminals, and...

  • Lead Hand

    4 weeks ago

    Sarnia, Canada Central Machine & Marine Inc Full time

    Company Overview: Central Machine & Marine Inc. is a leading provider of custom machining and fabrication for the Petro chemical, marine, nuclear, OEM and other industrial sectors. Our commitment to trust, delivery and quality craftsmanship has established us as a trusted partner in the industry. We are looking for a dedicated and experienced Lead Hand to...

  • Lead Hand

    2 days ago

    Sarnia, Canada Central Machine & Marine Inc Full time

    Company Overview: Central Machine & Marine Inc. is a leading provider of custom machining and fabrication for the Petro chemical, marine, nuclear, OEM and other industrial sectors. Our commitment to trust, delivery and quality craftsmanship has established us as a trusted partner in the industry. We are looking for a dedicated and experienced Lead Hand to...

  • Operations Lead

    2 weeks ago

    Sarnia, Ontario, Canada Sephora Canada Full time

    Company: Sephora Canada Country / Region : Canada City : Sarnia-Clearwater Business group: Selective Distribution Contract type: Permanent Job Function: RetailReference No: 229526 Date of publication:POSITIONOperations LeadPROFILEJob ID: 229526Store Name/Number: ON-Lambton Mall (1602)Address: London Road, Sarnia-Clearwater, ON N7S 1P8, Canada (CA)Full...

  • Operations Lead

    3 days ago

    Sarnia, Canada Sephora Full time

    **Job ID**: 229526 **Store Name/Number**: ON-Lambton Mall (1602) **Address**: 16 - 1380 London Road, Sarnia-Clearwater, ON N7S 1P8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular - ** Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location....