Service Writer

4 days ago


Smithers, Canada Brandt Full time

Brandt is currently seeking a Service Writer for our Smithers location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties and responsibilities include, but are not limited to:

- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- May prepare Service Technician efficiency reports
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

**Required Skills**:

- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- Basic knowledge of accounting practices

Required Experience
- High School Diploma or equivalent experience


  • Service Writer

    9 months ago


    Smithers, Canada Brandt Full time

    Brandt is currently seeking a Service Writer for our Smithers location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation. **Duties & Responsibilities** - Fields internal and external customer inquiries to the Service Department - Opens...