Customer Service and Sales Coordinator

6 months ago

Saskatoon, Canada University of Saskatchewan Full time

**Customer Service and Sales Coordinator**:
**Primary Purpose**:
The Customer Service and Sales Coordinator will provide exemplary support to ensure the smooth functioning of all operations within the Edwards School of Business, downtown at the K W Nasser Centre building (256 - 3rd Avenue South). The incumbent is expected to work effectively in a team environment and to provide support and guidance on matters related to the K W Nasser Centre operations.

**Nature of Work**:
Reporting to the Business Operations Manager, Executive Education, this position involves working with the online student registration system, receiving payments, answering telephone calls, staffing the front desk, and handling sales inquiries. The work can be extremely detailed with competing deadlines during peak periods. To ensure data integrity, strict attention to detail and high accuracy in data entry is required as the consequence of error is significant to the unit.

In addition to these responsibilities, this role will also require a strong emphasis on sales and hospitality. Our team is responsible for non-credit professional and continuing education for adult learners, and we prioritize creating an environment that embodies the spirit of lifelong learning and exceptional customer service. Therefore, we are seeking individuals who not only excel in administrative tasks but also possess a passion for sales and a dedication to providing a warm and welcoming experience to all our students and visitors.

Customer-service orientation and problem-solving skills are fundamental in this role, where you will have the opportunity to combine administrative efficiency with the personal touch of hospitality, ensuring that each interaction leaves a positive and lasting impression on our learners.

The hours of work are generally 9:00 am to 5:00 pm, however, some flexibility in hours will be necessary. Some travel is required.

**Accountabilities**:
**Registration**
- Responsible for building programs and events in the online registration system on a quarterly basis including both public and custom programs.
- Responsible for the handling of all registration and client payments.
- Maintains student registration databases and client information spreadsheets.
- Issues electronic receipts and other class information as required; prepares and issues invoices, generates registration reports and retrieves information from the registration system, including class lists as requested and according to university policy.
- Recognizes, reviews and corrects registration anomalies, or refers to Manager as required.

**Administrative**
- Responsible for inventory management, pays vendors, and maintains facilities and office supply budget. Oversees other expenses necessary to the day-to-day administrative operations.
- Develop contracts for facilitators, faculty and custom clients using USask agreement templates.
- Responsible for all catering services for on-site operations. Replenish required catering items such as snacks and coffee.
- Serve as property operations / maintenance point of contact for facilities' needs and issues.
- Responsible for the set up and take-down of program workshops. Ensure boardrooms and meeting spaces prepared prior to use at onsite and offsite locations.
- Other duties as assigned.

**Stakeholder and Customer Service**
- Participate in development of marketing materials such as eblasts, videos, and social media creative and content.
- Responsible for program evaluation data entry.
- Support top of the funnel lead generation through research, targeting and cold calling.
- Assist with execution of recruitment strategies that generate sales leads to increase participant numbers and fill program seats and custom programming.

**Q**ualifications**:
**Education**:
Successful completion of a relevant undergraduate degree or other equivalent education (degree) and experience.

**Experience**:
A minimum of three years of related experience in a customer-service oriented environment is required. Demonstrated proficiency using Microsoft Word and Excel is required. Previous experience and understanding of catering ordering, food safety, dietary restrictions and online registration systems is an asset. An equivalent combination of education and experience will be considered.

**Skills**:

- A high degree of customer service aptitude, with the ability to provide timely and courteous service under stressful conditions with a tactful and friendly approach
- Demonstrated ability to be self-motivated, with the ability to take direction, work effectively and show initiative; proficient proven problem-solving abilities with the ability to respond in a timely manner.
- Demonstrated ability to make discretionary decision making as required
- Meticulous attention to detail, and demonstrates accuracy in all aspect of their work including data entry
- Possesses the ability to learn new technology and procedures quickly, and retain information
- Ability t

  • Customer Service Representative

    2 months ago

    Saskatoon, Canada Steel-Craft Door Sales & Service Ltd. Full time

    **Key Responsibilities** The Customer Service Representative is a personable and upbeat individual who thrives in customer relations. The Customer Service Representative role will include answering customer calls, generating timely and accurate quotes and sales orders, handling general technical inquires, and assist in coordinating pick up schedules....

  • Customer Service Representative/sales

    3 months ago

    Saskatoon, Canada On Time Service Corp Full time

    Job description WATCH & JEWELLERY SERVICE - HUDSON'S BAY - PART-TIME SASKATOON Shifts: Sat 10am-6pm & Sun 11am-6pm As a Retail Sales & Service Advisor for our watch & jewellery service center in Hudson’s Bay, your duties include: watch battery installation, strap & band installation and adjustments minor on-site repairs assess customer needs and...

  • Customer Service Representative/sales

    5 months ago

    Saskatoon, Canada On Time Service Corp Full time

    Job description WATCH & JEWELLERY SERVICE - HUDSON'S BAY - PART-TIME SASKATOON Shifts: Sat 10am-6pm & Sun 11am-6pm As a Retail Sales & Service Advisor for our watch & jewellery service center in Hudson’s Bay, your duties include: watch battery installation, strap & band installation and adjustments minor on-site repairs assess customer needs and...

  • Customer Service Representative/sales

    6 months ago

    Saskatoon, Canada On Time Service Corp Full time

    Job description WATCH & JEWELLERY SERVICE - HUDSON'S BAY - FULL-TIME SASKATOON Shifts: Monday - Friday 10am-6pm each week As a Retail Sales & Service Advisor for our watch & jewellery service center in Hudson’s Bay, your duties include: watch battery installation, strap & band installation and adjustments minor on-site repairs assess customer needs...

  • Sales and Customer Engagement Specialist

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Kognitive Sales Solutions Full time

    About the RoleWe are seeking a highly motivated Sales Representative to join our team at Kognitive Sales Solutions in partnership with Canadian Tire. As a Financial Sales Representative, you will play a key role in educating and offering financial products to customers within the store and kiosk.Compensation PackageThe successful candidate will receive a...

  • Customer Service Coordinator

    6 months ago

    Saskatoon, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Customer Service Coordinator

    6 months ago

    Saskatoon, Canada Alsco Canada Corp Full time

    **Customer Service Coordinator** Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution....

  • Customer Service Coordinator

    5 months ago

    Saskatoon, Canada Alsco Canada Corp Full time

    **Customer Service Coordinator** Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution....

  • Customer Service Rep

    5 months ago

    Saskatoon, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Sales Coordinator

    5 months ago

    Saskatoon, Canada Penner Doors and Hardware Full time

    West Four Group of Companies Inc. is a Western Canadian leader in supplying doors, hardware, and building specialties. Our trade brands are Madero, Penner, Security Building Supplies, WSI Industrial and Two Six Creative, with facilities in Calgary, Red Deer, Edmonton, Saskatoon, Regina and Winnipeg. We offer our employees the opportunity to grow personally...

  • Sales Coordinator

    6 months ago

    Saskatoon, Canada Vicwest Inc. Full time

    **"Our Reputation Stands on What We Build"** At Vicwest we are "Building for Tomorrow", We are currently looking for an **Inside Sales Coordinator** to join our **Saskatoon **office. This is an exciting opportunity to join one of Canada’s best-known metal building envelope experts - Vicwest engineers and manufactures metal roofing and wall systems that...

  • Inside Sales/customer Service Representative

    2 days ago

    Saskatoon, Canada Flodraulic Controls Ltd Full time

    **Flodraulic Controls Ltd Canada is a leader in Hydraulic Sales, Service and System design who provide custom solutions in the mobile, industrial and oil and gas OEM markets. With offices across Canada, we are currently looking for an Inside Technical Sales Specialist to join our team in Saskatoon.** **Responsibilities**: - Provide technical information as...

  • Customer Service Associate Appointment Setter Bdc

    5 months ago

    Saskatoon, Canada North Point Auto Sales Full time

    Outbound lead follow-up: Internet inquiries, Unsold customers, etc - Schedule sales / service appointments - Confirm appointments and re-schedule missed appointments - Purify and update customer changes in database. - Contact current customer base on current marketing incentives. - Have an understanding of the industry and our market - Exceed Customer...

  • Customer Service Associate Appointment Setter Bdc

    2 months ago

    Saskatoon, Canada North Point Auto Sales Full time

    Outbound lead follow-up: Internet inquiries, Unsold customers, etc - Schedule sales / service appointments - Confirm appointments and re-schedule missed appointments - Purify and update customer changes in database. - Contact current customer base on current marketing incentives. - Have an understanding of the industry and our market - Exceed Customer...

  • Sales Coordinator

    5 months ago

    Saskatoon, Canada GFBunzl Full time

    Bunzl Cleaning & Hygiene is seeking an enthusiastic and energetic Sales Coordinator with previous experience within the Cleaning & Hygiene market. This position reports to the Sales Coordinator Manager but the individual must thrive in a team environment and work very closely with the sales managers, sales professionals, Business Development Executives,...

  • Technical Sales and Service

    3 months ago

    Saskatoon, Canada Bit Service Company Ltd. Full time

    About us - Bit Service Company Ltd. is a Saskatchewan manufacturer and distributor of mining products and equipment, founded in 1965. Locally owned and operated, employing full time professionals between Esterhazy and the head office in Saskatoon, we have grown to provide full design, fabrication and repair of cutting assemblies for underground mining and...

  • Customer Support and Sales Team Coordinator

    2 weeks ago

    Saskatoon, Saskatchewan, Canada Randstad Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Support and Sales Team Coordinator to join our team at Randstad in Saskatoon.This role is perfect for individuals who excel in behind-the-scenes operations and have a keen eye for detail. You will play a crucial part in streamlining sales operations by handling client orders and...

  • Customer Service Coordinator

    2 weeks ago

    Saskatoon, Saskatchewan, Canada SaskIT Full time

    About the RoleWe are seeking an experienced Customer Service Coordinator to join our team at SaskIT. This is a full-time position that requires strong communication and problem-solving skills. As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to internal and external clients.

  • Customer Service/ Sales Assistant

    4 weeks ago

    Saskatoon, Canada Randstad Canada Full time

    Our client in Saskatoon is seeking a Customer Service/Sales Assistant to support their sales team. This role is perfect for those who excel in behind-the-scenes operations and are keen on the details of order processing and administrative support. You will play a key role in streamlining sales operations by handling client orders and maintaining efficient...

  • Retail Sales Associate

    5 months ago

    Saskatoon, Canada ESP Salon Sales Full time

    _**Full-Time Position - Must be available to work weekends**_ At ESP Salon Sales we are committed to providing customers with cutting edge educational experiences, extraordinary customer service and the latest range of high-end salon brands. We always maintain a positive and professional presence providing our customers with a unique experience. We are here...