Help Desk Tier 2 IT Support

6 months ago


Orangeville, Canada FULLY MANAGED INC Full time

**About Fully Managed**

Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow We eat, sleep, and breathe our core five values:

- Fanatical Service
- Absolute Accountability
- Inspiring our People
- Passion for Innovation
- Monomaniacal about Process

We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.

**Why Fully Managed**:
We don’t want to fill jobs; we want to partner with you throughout their career journey by providing:

- career growth and professional development by sponsoring your ServiceNow Certifications
- the technology you need to enhance your daily work,
- a team of like-minded professionals without ego that help each other grow and flourish
- a comprehensive benefit package, and
- paid time off.

We recognize that everyone has a life outside of work and show our commitment by offering:

- a remote work environment,
- flexible hours, and a
- fitness subsidy.

**Key areas of responsibility**:

- Assisting with training Tier 1 staff on solutions to escalated tickets in order to mentor and reduce escalations over time
- Primarily providing remote support, but also providing on-site support as required
- Following standardized operating procedures as much as possible, creating new procedures for newly identified resolutions, and when otherwise appropriate
- Maintaining accurate documentation of client networks, resolved issues, and client information
- Communicating ticket status and updates directly to clients
- Striving to ensure personal "Customer Experience Score", and other performance metrics, meet Company expectations, as provided
- Participating in team and company huddles to help ensure the success of the team and organization
- Pursuing two certification exams per year
- Being willing to work flexible hours when required to meet client deadlines
- Tracking time and submitting time sheets for work completed
- Performing other duties and tasks as required.

**Skill and knowledge requirements**

We’re flexible but these are a must:

- Proven ability to effectively manage a group of 10+ individuals
- Ability to multi-task and adapt to changes in an extremely fast-paced environment
- Demonstrated advanced skill in planning and preparing clear written communications
- Ability to calmly and professionally handle emotionally charged clients interactions
- Prompt, reliable and willing to do whatever it takes to exceed customer expectations

Assets
- University degree in computer science or equivalent experience
- Experience with ITIL service management concepts and methodologies and certification an asset
- Current or previous professional technology certifications
- Intimate knowledge of ConnectWise and ITGlue

**Interested?**

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

**No recruiters and no phone calls please



  • Orangeville, Canada The Corporation of the County of Dufferin Full time

    The County of Dufferin is an upper tier municipality which sits on the fringe of the Greater Toronto Area, about 100 km northwest of Toronto. It is largely a rural county with three urban settlement areas. The region is well known for its rivers, rolling hills and excellent outdoor recreation opportunities. The UNESCO World Biosphere Reserve, the Niagara...


  • Orangeville, Canada Kinnect Support Full time

    **Developmental Service Worker** Location: Greater Toronto Area 1. Orangeville 2.Gandy Valley - Supportive residential environment for those with Autism, Developmental Delays, Mental Health or behavioral issues. - Responsible for engaging those in the residential program as well as some day treatment programing - Duties will include daily routines,...


  • Orangeville, Ontario, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly organized and detail-oriented Front Desk Coordinator to provide exceptional customer service and administrative support to our team at beBee Professionals in Orangeville, Canada.Key Responsibilities:Manage incoming calls, greet visitors, and provide a positive first impression of our company.Coordinate schedules, appointments, and...

  • Service Worker

    3 weeks ago


    Orangeville, Canada Lord Dufferin Centre Retirement Residence Full time

    _Service Worker (front desk) _ We are looking for a dedicated individual who is motivated to deliver high quality customer service and support to seniors. Personal Support Worker (PSW) Certificate, along with a minimum 2 years experience, is a definite asset. The successful applicant must be well-organized, able to work independently, have effective...


  • Orangeville, Canada Choices Shelter and Support Services Full time

    **Choices **is a growing, community-based, non-profit, charitable organization that is focused on providing shelter and outreach support for populations experiencing or at risk of homelessness in the Dufferin County. We are recognized in the community for our commitment to providing a safe environment and access to services to help individuals achieve...


  • Orangeville, Canada Performance Auto Group Full time

    **Drive for Excellence** For over ten years **Motion Mazda** has provided first-class guest experience in Orangeville. With access to over 180 new and high quality pre-owned vehicles, we are in the top two Mazda certified pre-owned dealerships in Canada. We pride ourselves on our personalized guest service experience with a team that goes the extra mile to...


  • Orangeville, Canada Choices Shelter and Support Services Full time

    **Choices **is a growing, community-based, non-profit, charitable organization that is focused on providing shelter and outreach support for populations experiencing or at risk of homelessness in the Dufferin County. We are recognized in the community for our commitment to providing a safe environment and access to services to help individuals achieve...


  • Orangeville, Canada Eramosa Physiotherapy Associates Full time

    Are you an experienced client-centred health care administrator? Are you ready to be immersed in a fast-paced, high-volume clinic, offering front-line customer service, billing support, and schedule management. If so, we have an opening for a full-time, temporary health-care administrator/receptionist. As Administrator (Temporary), you will provide support...


  • Orangeville, Canada TJX Canada Full time

    **Jenna discovered COLLABORATION working at TJX** Jenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen! **What you’ll discover** Eligible Associates can look forward...


  • Orangeville, Canada Active Lives Canada Full time

    **About us** Active Lives Canada is a small business in Orangeville, ON L9W 1L2. We are professional, supportive, and collaborative. **Job Duties include but are not limited to**: - Supervise resident and ensure that they receive exceptional daily care and that their health care and safety are maintained. - Provides daily living support which includes...

  • help wanted

    1 month ago


    Orangeville, Canada EZUpcycle] Full time

    2 people required Monday and possibly Tuesday (weather permitting). Work is manual labour loading and unloading some containers, outdoors, in Orangeville (centennial rd near C Line). Must have own transport to site and back. Send Kijiji message if interested.

  • help wanted

    2 months ago


    Orangeville, Canada EZUpcycle] Full time

    2 people required Monday and possibly Tuesday (weather permitting). Work is manual labour loading and unloading some containers, outdoors, in Orangeville (centennial rd near C Line). Must have own transport to site and back. Send Kijiji message if interested.


  • Orangeville, Canada Active Lives Canada Full time

    Why work at Active Lives Canada day program? Because it offers a chance to make a meaningful impact in participants' lives, fosters personal growth through diverse experiences, and creates a strong sense of community and purpose in advocating for individuals with different abilities. We are specifically looking for a motivated individual who is passionate...


  • Orangeville, Canada Just Like Family Full time

    **Just Like Family Home Care **is looking for dedicated and compassionate **Personal Support Worker (PSW)/Caregiver** to join our incredible team. Our caregivers have a wide range of experiences and come from different parts of the world, but they all have one thing in common: they want to offer our clients the best care possible. You will be assisting our...


  • Orangeville, Canada Kerry's Place Autism Services Full time

    **POSITION POSTING: #2984** **SERVICE AREA: Supported Living** **LOCATION: Kerry’s Place Central Region - Brampton, Caledon, Dufferin County** **VACANCIES: 4** **AGE GROUP SUPPORTED: Adults over 18 years old** **POSITION STATUS: Permanent Full-Time** **HOURS OF WORK: 30 hours per week (Days/Evening/Weekends/Overnight/Holidays/Rotational Schedule;...


  • Orangeville, Canada Headwaters Health Care Centre Full time

    **Competition**: - 302-24 **Department / Unit**: - Systems Support **Position Type**: - Temporary Full Time **Bargaining Unit**: - Non-Union **Posting Date**: - 2024-09-24 13:00 **Headwaters Health Care Centre. One Community, Caring Together.**: We are a dedicated team of professionals focused on providing the best care possible for our patients,...

  • Part-time Receptionist

    2 months ago


    Orangeville, Canada The Wellness Lab Full time

    We are looking for a kind, organized, reliable, detail-oriented and motivated part-time receptionist to work at the front desk at The Wellness Lab in Orangeville! **This position is for 1-2 evenings per week on Thursdays 2 or 3pm - close (between 7:30 and 9:00pm) and potentially Mondays 3-7:30pm.** The Wellness Lab in Orangeville is a modern and holistic...


  • Orangeville, Ontario, Canada Cedar Heights Residential Living Full time

    Job Title: Residential Living Support ProfessionalCedar Heights Residential Living is seeking a compassionate and skilled Residential Living Support Professional to join our team. In this role, you will provide essential support to our clients, helping them to live independently in our residential setting.Key Responsibilities:Assist clients with daily living...


  • Orangeville, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Orangeville. As an Administrative Support Specialist, you will be responsible for providing administrative support to our office operations, ensuring smooth day-to-day functions.Key Responsibilities:Manage office correspondence,...


  • Orangeville, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    At beBee Professionals, we are seeking a Support Services Coordinator to provide high-quality care to clients in Orangeville, Canada. In this role, you will work closely with clients to understand their needs and preferences, and develop personalized care plans to enhance their quality of life.Key Responsibilities:Assist clients with daily living activities,...