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Web and IT Analyst

3 months ago

Ottawa, Canada Canadian Centre on Substance Abuse Full time

**Position**:
**Web and IT Analyst**

**Reports to**:
**Director, Information Systems and Web Services**

**Profile Date**:
**April 2024**

The Canadian Centre on Substance Use and Addiction (CCSA) changes lives by bringing people and knowledge together to reduce the harms of alcohol and other drugs on society. We partner with public, private and non-governmental organizations (NGOs) to improve the health and safety of people living in Canada. An NGO with a national focus, CCSA envisions a healthier Canadian society where evidence transforms approaches to substance use.

CCSA acknowledges that First Nations, Métis and Inuit people are the holders of Traditional Indigenous Knowledge. We respect the power of the Indigenous ways of knowing and of Traditional Indigenous Knowledge and commit to learning about and incorporating this knowledge into our work with proper guidance.

**Responsibilities**

**Website and Web Applications**
- Provides timely website and administration updates, including creating and uploading website content, publications and reports
- Co-ordinates the identification of key performance indicators to track the online impact of product marketing and promotional initiatives
- Maintains content author permissions and implements workflows based on client requirements
- Creates and maintains support reference material, day-to-day tasks, project work and staff training documents

**Information Technology and Systems**
- Helps with troubleshooting end-user workstations, servers and networks
- Assists with the maintenance of hardware and software inventories
- Administers and supports various cloud-based technologies, including resetting passwords, providing changes in access, onboarding and troubleshooting
- Performs regular security audits on critical business systems to mitigate vulnerabilities
- Provides regular reports on system key metrics, usage, ticket creation and resolution
- Builds and ships IT equipment for remote team members
- Works closely with business departments and the Director, Information Systems and Web Services, to gather requirements on new IT modernization initiatives that provide an exceptional user experience
- Supports boardroom audiovisual technologies, workstation setups and the key card access system
- Develops, documents and introduces new IT and system procedures, processes, controls, configurations and user guides for staff
- Supports and maintains network infrastructure, including physical and virtual servers, backup devices and firewall monitoring
- This position profile is designed to provide an overview of the main responsibilities for the role; other related tasks may be assigned as needed

**Qualifications**
- Bachelor’s degree or diploma in computer science, web development, management information systems, information technology, engineering or a related discipline
- Three to five years of experience in system administration, user support, networking, virtualization, storage, VPN and server technology
- Excellent written and verbal communication skills, including the ability to write technical and nontechnical documentation, briefing notes and business cases
- Experience with web content management, _Accessibility for Ontarians with Disabilities Act_ and search and retrieval systems such as Drupal, WordPress and Siteimprove
- Knowledge of administering workflow management tools (e.g., Asana, Jira, Microsoft planner)
- Experience using and supporting Microsoft 365, Microsoft Azure, Windows OS and server, SharePoint solutions and desktop products
- Experience in providing technical guidance to users with varying degrees of computer knowledge
- Strong analytical skills to examine complex issues and create actionable plans
- Proven experience working independently and in a team environment with a high degree of initiative, attention to detail, responsibility and efficiency
- Proven ability to establish priorities and manage competing deadlines in a fast-paced environment while exercising flexibility and sound judgment

**Assets**
- Knowledge of enterprise content management systems, such as M-Files and SharePoint
- Knowledge of enterprise resource planning systems, such as Dynamic 365 Business Central and Dynamics GP
- Knowledge of data visualization tools, analytics and survey tools
- Bilingualism in English and French

CCSA is committed to equity, diversity and inclusion in all aspects of our work. As an organization, we are committed to ensuring that First Nations, Métis and Inuit people and all equity-deserving groups are fully represented, including women, people of colour, people with disabilities, and people who are 2SLGBTQ+.

CCSA promotes the rights of all people with disabilities as outlined in the _Ontario Human Rights Code _and the _Accessibility for Ontarians with Disabilities Act_, 2005, and its related _Integrated Accessibility Standards Regulation_. CCSA will make appropriate accommodations on request.

No agencies please.

CCSA was created