Concessions Floor Supervisor

6 months ago

Toronto, Canada Legends Full time

**LEGENDS**

**THE ROLE**

The Concessions Floor Supervisor is responsible for managing an assigned level of the Stadium during live events. This includes personnel and operations management with support from Concessions Managers, with the aim of delivering consistent and excellent guest service.

**ESSENTIAL FUNCTIONS**

Responsibilities include but are not limited to:

- Motivate staff by creating, implementing and monitoring service/sales incentives.
- Maximize the use of labour.
- Ensure accurate debit and credit deposits, and paperwork from staff.
- Complete inventory audits and recounts as necessary.
- Ensure staff follow all company policies and procedures.
- Ensure staff are completing their assigned duties in a positive, quick, and accurate manor, providing excellent guest service.
- Responsible alcohol service.
- Aid all guests with their questions, comments and/or concerns.
- Work with staff and management team to generate new ideas for food, service, and structure for concessions.
- Hire, train, and coach staff.

**QUALIFICATIONS**
- Previous supervisory experience in a high-volume, fast-paced environment
- Organizational and problem-solving skills in a high-pressure environment
- Customer service skills
- Ability to resolve conflict amongst employees, guests, or a combination
- Team player with the ability to work as an individual contributor
- Smart Serve Certification
- Understanding of safe food handling polices and standards. Certification is an asset
- Ability to work flexible shifts including evenings, weekends, and holidays

**WORKING CONDITIONS**:
Location: On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information._

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