Supervisor, Beverage Operations
3 days ago
Job Title: Supervisor, Beverage Operations
The Royal Conservatory is seeking a skilled Supervisor, Beverage Operations to assist in managing event operations services at the TELUS Centre for Performance and Learning. Primary service types include concession bars, event setup and closing, and merchandise sales.
Main Duties & Responsibilities
- Assist in the screening, hiring, training, and scheduling of all event services staff, including bar and merchandise staff.
- Maintain and uphold all Alcohol and Gaming Commission of Ontario's regulations at all times.
- Ensure that high-volume business during intermissions is handled in a professional and efficient manner with the goal of capturing all possible patron business.
- Prepare nightly reports on concession sales, including nightly inventory, sales reports, and reconciliations.
- Coordinate/interface with security personnel on the proper and timely reporting of incidents involving patrons.
- Help manage aspects of beverage services including cash handling and reconciliation, receiving, quality control and inventory management.
- Reconcile event beverage consumption following each event.
- Assist in managing event and catering services for private events including set-up, tear-down and load-out.
- Perform other duties as required.
Job Requirements
- Current Smart Serve Certification required.
- A minimum of two years' experience in food & beverage or events management in a comparable venue.
- Experience using MS Suite, and POS systems.
- Experience managing merchandise operations an asset.
- Ability to appropriately prioritize tasks to execute events successfully.
- Strong communication, customer service, and interpersonal skills.
- Strong attention to detail and ability to draft complete and accurate event reports.
- Ability to remain adaptable and resolve multiple challenges in a working environment where intensity and pace of work can vary.
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