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Assistant I.t. Manager

4 months ago

Richmond Hill, Canada Real Fruit Bubble Tea Inc. Full time

_**Are you passionate about bubble tea businesses?**_
- **Are you someone who always thrives to grow and accomplish more?**_
- **If yes, join us today**_
- **If not now, when?**_
- **If not me, who?**_

Founded in Toronto, Real Fruit Bubble Tea has been committed to making fresh fruit drinks healthy and accessible for anyone to enjoy since 2002. We have 100 locations across Canada and USA. As a rapidly expanding business, we want you to join our team and grow with us **There is huge potential for growth, and we welcome anyone who is up to a challenging yet rewarding journey**

**Position Description**

Reporting to the I.T. Manager, the Assistant I.T. Manager is responsible for Nown POS, Internet Connection and installations, Debit and Credit Machines and all related technological areas of the organization. They are also responsible for fostering an inclusive, passionate, energetic, and welcoming working environment and help co-workers to constantly grow and improve.

**Duties and Responsibilities**
- Manage and lead the I.T. team and services that meet operational necessities in all aspect of Real Fruit Bubble Tea Inc.
- Serve as the I.T. expert with RFBT administration to understand and interpret I.T. concerns and to collaborate across lines in meeting those needs.
- Coordinate and train with the store and regional managers with regards to I.T. operations, projects, and programs, ensuring alignment of I.T. services with the business needs and adherence to established project management principles and best management practices.
- Provide, manage, and lead technical support on a variety of highly specialized project-related activities requiring expertise in specific areas for information technology systems and services.
- Lead and deliver appropriate personnel actions, educational and training programs to ensure high quality professional staff performance in the I.T. area.
- Lead and participate in the development, implementation, and maintenance of policies, objectives of I.T. planning.
- Lead and participate in the documentation and implementation of policies and standard operating procedures consistent with the company.
- Lead and participate in development of I.T. Service offerings, senior service level agreements, and Operating Level Agreements consistent with the needs of the company.
- Manage and participate as the lead liaison of the I.T. team in planning, problem resolution, and reviewing department performance.
- Maintains currency of knowledge with respect to relevant information technology systems and techniques.
- Will be required to travel to store locations.
- Other job-related duties as assigned.
- Perform work in store as required.
- **Attitude**: proven entrepreneur spirit of working "on-floor" spontaneously, as to motivate and propel the frontline personnel in person and to serve as the role model for co-workers.
- **Results-Oriented**: demonstrates the ability to consistently perform optimal business results by meeting deadlines and achieving pre-determined goals.
- **Communication**: effectively conveys necessary information and ideas in concise and meaningful exchanges through verbal and written communications.
- **Teamwork/Collaboration**: effectively develops healthy relationships with co-workers and encourages idea-sharing that assists to accomplish goals.
- **Initiative**: proactively seeking opportunities to work outside of job scope to assist various business departments and demonstrates the ability to always go beyond what is required to achieve goals.
- **Personal Adaptability**: demonstrates the ability to welcome and embrace changes and effectively adjusts to newly altered environment within the business.
- Knowledge and understanding of the current and developing strategic information technology in a restaurant setting
- Knowledge of current trends and developments in information technology
- Knowledge of Nown POS system in the food industry sector
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
- Skill in organizing resources and establishing priorities
- Strategic planning and advanced leadership skills
- Ability to develop requests for and evaluate proposals in reference to leading-edge information services technology
- Ability to provide strategic guidance and instructions to all levels of employees in the assessment and development of existing and/or proposed systems
- Ability to foster a cooperative work environment

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**: