Front of House Supervisor

3 days ago


Richmond Hill, Canada Gyu-Kaku Japanese BBQ - Richmond Hill, ON Full time

**DUTIES AND RESPONSIBILITIES**:
**Personnel Management**:

- Support the General Manager in full-cycle recruitment, training and development, performance evaluation, and progressive disciplinary action, if required
- Manage staff, deliver daily briefings, provide feedback at the moment; maintain a high level of employee morale and energy
- Monitor and coach staff performance and hold staff accountable for their performance, ensuring guest’s experiences meet the highest standards

**Operational Execution**:

- Manage daily operations including cleanliness, organization, revenue opportunities, and staffing levels
- Quickly and accurately identify critical information and make independent judgments in accordance with company philosophies and business practices
- Provide exceptional guest service, thereby setting the standard for all employees
- Respond to customer complaints promptly through service recovery and implement change when necessary, to optimize consistent guest satisfaction
- Maintain high levels of quality control, hygiene, health, and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards

**SKILLS AND QUALIFICATIONS**:

- 3+ years experience as a senior role of a high volume, similar environment
- Demonstrated knowledge of financial and operational management
- Must possess strong leadership skills, with demonstrated ability to build relationships and manage staff at all levels; exceptional interpersonal skills
- High personal integrity, professionalism, and maturity
- Must possess strong attention to detail; proven problem-solving abilities
- Exceptional guest service orientation and passion for all things food and beverage
- Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment; ability to absorb and retain information quickly

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Discounted or free food
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
- Weekends only

COVID-19 considerations:
COVID screening process in place for employees; all customers are required to wear a mask; take-out available.

Work Location: One location



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