Account Manager

2 weeks ago


Etobicoke, Canada BDP International Full time

**Job Description**:
**Account Manager**

**Responsibilities**:

- Develop trusted advisor relationships at all levels of the client's organization.
- Gather substantial intel on the client's organizational structure to understand their supply chain and understand the key buying influences.
- Point of truth / assurance /information with dynamic shifts in domestic and global supply changes
- Maintain a working relationship with carriers, keeping in touch with changes in the market, new services, and sharing these changes with our customers and our associates.
- Deliver Carrier RFP results, analysis, and recommendations
- Addressing and fixing ongoing operational issues.
- Work within dynamic teams comprised of internal and external stakeholders utilizing multiple resources to achieve client and company solutions objectives.
- Develops and owns the client account planning process and lifecycle management, including quarterly business reviews and consistent touchpoints.
- Identify areas requiring sourcing events and sales opportunities
- Implementation of new clients & management of implementation project
- Manage projects from inception through delivery, ensuring completion of the project objectives on schedule.
- Liaison between the internal execution team and the client operations organization.
- Develop, Review, and adjust client-specific SOPs with the execution team lead.
- Drive, coordinate, and deliver all customer reviews, updates, and communications and articulate the value proposition of all product/solutions/services offerings.
- Establish customer-specific KPIs and provide direction for reporting and analytics with an internal analyst.
- Deliver analytics and interpretation of KPI information to the client.
- Develop and maintain a scorecard to present critical KPIs (including carrier/supplier performance) to the internal and external stakeholders.

**Requirements**:

- Bachelor's Degree in Supply Chain & Logistics or Business or a related field is preferred.
- 3-4+ years Supply-Chain, Logistics & Transportation experience.
- 2-3+ years of experience in Account OR Project Management.
- Strong organizational skills with an emphasis on multi-tasking and project management.
- Ability to read, analyze, and interpret general industry documentation/communications.
- Strong communication and presentation skills (verbal and written).
- Demonstrate and consistently execute problem-solving and negotiation skills.
- Demonstrate time management skills, proven ability to prioritize and plan work, set goals, and objectives through developing achievable plans.
- Demonstrate the ability to develop innovative approaches and ideas, display original thinking and creativity while generating opportunities and recommendations for improvement.
- Advanced computer skills, including full proficiency with Microsoft Office Suite.
- Strong analytical and investigative skills with an emphasis on multi-tasking.
- 10% - 20% travel.

** This is a great opportunity to advance your career Come join our growing BDP team**

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