Customer Service Specialist

4 days ago

Montréal, Canada NOLK Full time

Nolk is looking for an agile and efficient Customer Service Specialist (bilingual) to join its growing team. Someone who will be able to improve the customer's experience and satisfaction, as well as the productivity and efficiency of the customer service department.

**Responsibilities**:

- Assist customers during purchases
- Assist customers post-purchase
- Develop the B2C customer service structure
- Maintain a good relationship with the customers
- Launch new initiatives to improve the customer experience throughout the journey
- Collect customer feedback and provide input to the team to help improve the product/experience

**Requirements**:

- Bilingualism (French-English) both written and spoken
- Years of experience related to the job: 2 years or more
- Level of study: College diploma (DEC)
- Attentive to detail, rigorous, orderly, and autonomous.
- E-commerce experience (Shopify, Zendesk)
- Takes initiative and has a passion for helping people
- Ability to prioritize and work under pressure
- Employment status: full-time (only) and permanent

**Why work at Nolk?**

Join Nolk for a rewarding career at the intersection of sustainability, modern product innovation, and a commitment to positive impact. As a BCorp certified company, we pride ourselves on our dedication to environmental and social responsibility, creating a workplace where your contributions matter. Experience the excitement of shaping the future of e-commerce and be part of a company recognized among Canada's top 100 startups employers. At Nolk, we're not just building a brand; we're building a sustainable legacy.

**_ Statement on Diversity, Equity, and Inclusion_**

At Nolk, we are committed to creating a diverse, equitable, and inclusive work environment where all employees feel valued, respected, and supported. We seek to hire competent and dedicated individuals who are passionate about our company's mission, regardless of race, gender, sexual orientation, or other protected identity classes. We believe that diversity within our workforce helps us better understand and respond to the needs of our customers and communities, and we promote a community of individuals who acknowledge and respect this standard.

//

Nolk est à la recherche d’un ou d’une Spécialiste de l’excellence client (bilingue) agile et efficace pour se joindre à son équipe grandissante. Quelqu’un qui saura améliorer l’expérience et la satisfaction de sa clientèle ainsi que la productivité et l’efficacité de département d’expérience client.

**Responsabilités**:

- Prendre en charge le service client (Téléphone, Courriels, Chat)
- Assister les clients lors des achats
- Assister les clients post-achat
- Développer et maintenir une bonne relation avec les clients
- Lancer de nouvelles initiatives pour améliorer le processus complet de l'expérience client
- Recueillir les commentaires des clients et fournir des contributions à l'équipe afin d’améliorer les produits et l'expérience client.

**Exigences**:

- Bilinguisme (français-anglais) tant à l’écrit qu’à l’oral
- Années d’expérience reliées à l’emploi : 2 ans et plus
- Niveau d’étude : Diplôme d’étude collégiale (DEC)
- Attentionnés aux détails, rigoureux, ordonné et autonome.
- Initiative et passion à aider les gens
- Expérience en e-commerce (Shopify, Zendesk)
- Capacité à prioriser et travailler sous pression
- Statut de l’emploi : temps plein (seulement) et permanent

**Pourquoi travailler chez Nolk ?**

Rejoignez Nolk pour une carrière enrichissante à la croisée de la durabilité, de l'innovation de produits modernes et d'un engagement en faveur d'un impact positif. En tant qu'entreprise certifiée BCorp, nous sommes fiers de notre dévouement envers la responsabilité environnementale et sociale, créant un lieu de travail où vos contributions ont de l'importance. Vivez l'excitation de façonner l'avenir du e-commerce et faites partie d'une entreprise reconnue parmi les 100 meilleures employeurs start-ups du Canada. Chez Nolk, nous ne construisons pas seulement une marque ; nous construisons un héritage durable.

**_ Énoncé sur la diversité, l’équité et l’inclusion_**

Chez Nolk, nous nous engageons à créer un milieu de travail diversifié, équitable et inclusif où tous les employés se sentent valorisés, respectés et soutenus. Nous cherchons à embaucher des personnes compétentes et engagées qui sont passionnées par la mission de notre entreprise, indépendamment de la race, du genre, de la sexualité ou d’autres classes d’identité protégées. Nous croyons que la diversité au sein de notre effectif nous aide à mieux comprendre et à répondre aux besoins de nos clients et de nos collectivités, et nous favorisons une communauté de personnes qui reconnaissent et respectent cette norme.

CBRHxF3YMd

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