Student Advisor

2 weeks ago

Edmonton, Canada University of Alberta Full time

**Department** Faculty of Arts - Undergraduate Student Services Office

**Salary range** $51,821.52 to $70,382.74

**Hours per week** 35

**Grade** 8

**Posted date** January 14, 2025

**Closing date** January 20, 2025

**Position Type** Full Time - Operating Funded

**Description**:
This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

**Location -**This role is hybrid with a mix of remote and in-person at North Campus, Edmonton.

**Working at the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. **Learn more**.**

**Working for the Faculty of Arts**

Reporting to the Manager, Advising & Engagement in Undergraduate Student Services (USS), the Student Advisors (SA) are a key component of the Undergraduate Student Services who are entrusted with the responsibility of a holistic student experience for all students in the Faculty of Arts.

**Position**

The SA builds collaborative relationships with all Faculty of Arts students, to provide specialized student advising support that approaches the unique and significant needs/demands as the need arise. The intent of this collaboration is to assist the student in developing meaningful educational goals that are consistent with personal interests, values and abilities. The SA helps the student utilize the extensive network of academic and personal support services available on campus, and empowers the students to realize their full undergraduate experience here at the University of Alberta.

**Duties**
- Advises students and staff about university and faculty policies and procedures regarding admission, registration, program planning, program completion, convocation, course withdrawals, academic standing, grades, deferred exams and FolPP; advising is conducted verbally and in writing (in-person and virtually).
- Proactively communicates with students and disseminates information in order to promote student satisfaction, success, and retention.
- Proactively identifies and advises students who are at risk academically or personally, advising and coaching them through larger life issues, making referrals to appropriate services as necessary, following up as needed.
- Works collaboratively with other teams and units across the University, including the Office of the Registrar, Dean of Students Office, University of Alberta international, and other Faculty of Arts departments and units.
- Assesses and assigns transfer credit credit to programs for courses completed at other institutions (domestic and international).
- Resolves student academic issues using interpretive judgement of the University and Faculty regulations, taking into consideration equitable and fair treatment of all students.
- Approves grade changes at the faculty level, and approves/completes course exceptions (in consultation with the Manager, Senior Officer, and Associate Dean when required) and updating students program requirements in the Academic Advisement (AA) Reports as applicable (regularly reviewing programming in the AA system for accuracy and completeness).
- Evaluates and approves/denies requests for course withdrawals, deferred examinations, program exceptions, letters of permission, etc. consulting with the Manager and departments as needed.
- Participates in situational leadership within the Student Advising unit.
- Participates, as needed, in engagement and promotional activities, such as open house, information sessions, engagement events and activities as needed.

**Qualifications**
- Minimum of 2 years of related advising or student services experience.
- Demonstrated cross-cultural sensitivity; ability to establish and maintain a positive and ongoing rapport with individuals from diverse backgrounds, cultures, and countries.
- Familiarity with FOIPP and accommodation of students with disabilities is required.
- Excellent communication (verbal and written); interpersonal (cross-cultural) and organizational skills.
- Ability to learn and adapt to continuous procedural changes while maintaining consistency.
- Experience working in a team environment and the ability to work with mínimal supervision.
- Working knowledge of the University of Alberta’s and

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