Membership Sales

3 months ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

**Vacancy Status**:This job posting is for an existing vacancy.

**What do we offer?**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

**Some of the tasks of this position include**:

- Demonstrating Y values in all interactions by delivering service responsibly, honestly, respectfully, and with care.
- Asking and responding to members and participants about their Y experience in a supportive manner.
- Selling Y memberships and promoting Y programs and services.
- Participating in the various components of the Y member retention system.
- Accurately and correctly completing membership and program registration transactions.
- Championing a clean culture in the operational area and monitoring membership areas for cleanliness.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary education or equivalent in a related field is an asset

**Language**
- Fluent in English, oral and written
- French is an asset

**Experience, Skills and Abilities**
- Minimum 1 year of related experience in the customer service industry
- Excellent interpersonal and communication skills
- Excellent customer service skills and focus
- Experience working effectively with a diverse clientele
- Previous Xplor system experience an asset

**Additional Requirements**:

- Applicants must have a current Standard First Aid and CPR "C" certification.
- Applicants must already have a valid permit to work in Canada.
- Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.
- Ability to work evenings and weekends.

**Core Competencies**:

- **Commitment to Vision and Values**:Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, and values of the National Capital Region YMCA.
- **Service Orientation**:Deliberately identifies and creates opportunities to enhance every person’s Y experience.
- **Teamwork**: Participates in an effective organizational team, which acknowledges and values team members’ skills, experience, cultural background, knowledge, creativity, and contributions.
- **Quality Focus**:Ensures that success criteria for self and programs are set, reviewed, and surpassed regularly to provide excellent service delivery.
- **Leadership**:Participates in an effective organizational team, which acknowledges and values team members’

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