Case Management Officer

2 months ago

Toronto, Canada Ministry of Children, Community and Social Services Full time

**Join the Family Responsibility Office (FRO) Team and Make a Difference**

As a Case Management Officer, you'll be the first point of contact for clients, providing essential support and guidance. This rewarding role offers personal growth, meaningful relationships, and a collaborative team environment, all while making a real impact on individuals and families in need.
**What can I expect to do in this role?**: As part of our team at **FRO**,you will help ensure support obligations are met for individuals and families. Every day will be a little different, but you can expect it to include activities like:

- Communicating and providing service to the public, promoting a positive client experience.
- Managing a caseload and handling complex cases.
- Developing creative and tailored case management solutions for your clients.
- Negotiating and problem-solving to encourage case compliance and payment arrangements.
- Reviewing, interpreting, and explaining court orders.

To find out more about this exciting opportunity, our work and our team check out the **opportunity overview**.

**Join Our Information Session**
To learn more about the role, FRO and the recruitment process, we welcome you to attend our information session on Wednesday, October 30, 2024, at 12pm. **Please register** by 5pm Tuesday, October 29, 2024. Attendance is optional and will have no influence on the screening and selection process.
**How do I qualify?**:
**Mandatory**:

- For the bilingual positions: you must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire

**Client Service, Communication, and Interpersonal Skills**: You can:

- provide inclusive customer service on sensitive issues.
- explain complex matters in plain language.
- build and maintain positive relationships.

**Analytical and Case Management Skills**: You can:

- create tailored case management solutions within policies and legislation.
- research, analyze, and update financial records.
- evaluate cases to establish appropriate next steps.
- use negotiation and problem-solving skills to encourage compliance and payment arrangements.
- develop resolutions for complex support issues.

**Technical and Legal Skills**: You can:

- interpret, apply, and explain legislation, policies, and procedures.
- explain family court systems and legal documents.

**Organizational and Decision-Making Skills**: You can:

- work collaboratively in a supportive team environment.
- use prioritizing and organizational skills to manage a diverse workload.
- make informed decisions based on thorough analysis and research.

**Don't meet every qualification?**:
**Our commitment to diversity and inclusion**:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What we offer**:
Our managers foster a supportive and collaborative environment through open communication, an open-door policy, and regular feedback. They emphasize inclusivity, respect, and shared goals, empowering team members and adapting to individual preferences.

The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

- a career that can grow across ministries and job functions.
- flexible learning and developmental opportunities, including education and mentorship programs.
- many employee networks offering support for and education about underrepresented groups.
- comprehensive benefits that look after your holistic wellness needs
- base salary that aligns to market trends with scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more.
- a modern, friendly, and accessible physical work environment

**Additional Information**:
**Address**:

- 2 English Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check
- 2 Bilingual English/French Temporary, duration up to 12 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, Criminal Record Check

**Compensation Group**:

- Ontario Public Service Employees Union- Understanding the job ad - definitions
- **Schedule**:

- 6**Category**:

- Customer and Client Services**Posted on**:

- Monday, October 21, 2024**Note**:

- This ad is also available in French.

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