Associate Category Manager

6 months ago

Toronto, Canada Indigo Books & Music Full time

**Company Description**
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

The Associate Category Manager is accountable for creating and implementing the vision, strategy and direction for the specific category within the total category portfolio and supporting and executing the overall portfolio product and category strategy.

**KEY PERFORMANCE METRICS**
- Sales, Profit and Turn Targets
- EBITDA performance
- Profit and Loss Statement
- Effective management of Open to Buy and Forecasting
- Effective management of Merchandising Calendar and Inventory Position
- Positive Consumer response and Brand Appropriate product selection

**KEY ACCOUNTABILITIES**

Functional
- Accountable and responsible for achieving sales targets, margin profitability, and funding contribution
- Develop product assortments through a full multi-approval level line review process with the Category manager and planning teams, managing all financial metrics, including vendor profitability and exit strategies for aged inventory provisions
- Collaborate with cross-functional teams to execute category vision and assortment strategy.
- Optimize the digital space and drive e-commerce sales through endless aisle assortment across categories
- Use digital customer and market share data to build retail and online assortment to drive sales, reduce bounce rate, and increase online conversion
- Develop and maintain best-in-class vendor partnerships focused on the core merchandising strategies and guiding principles using strong negotiating skills
- Support with the day-to-day business needs of the total portfolio
- Ensure the completion of team deliverables and set/adhere to team budgets, as applicable
- Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
- Attend trade shows to identify new products, research product development and/or design of products as required
- Proactively identify and anticipate customer expectations and needs
- Challenge the status quo and consistently identify areas for improvement, diagnose issues and work to resolve them

People
- Build strong teams by attracting and developing the best talent
- Bring out the best in others, empower and constructively stretch talent
- Give authentic feedback on performance and potential
- Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
- Collaborate with others to drive flexible and iterative solutions quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Encourage others to freely share their point of view and be open to feedback
- Accountable for the overall engagement, productivity, turnover and bench strength of the team

Cultural
- Model Indigo’s beliefs and convey a positive image in everything you do
- Celebrate the diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
- Embrace, champion, and influence change through your team and/or the organization

**SCOPE**

Reports to: Category Manager

Manager once Removed (MOR): Category Director

**KEY RELATIONSHIPS**

Internal:

- Planning Managers and Assistant Planning Managers
- Stores and Retail Operations
- Creative Studio
- Product Development and Design
- Visual Merchandising and Store Design
- Supply Chain, Logistics, and Distribution Centre
- Marketing & Online

External:

- Vendors

**Qualifications**
Work Experience / Education / Certifications
- University Degree
- Experience in the Retail Industry
- 5-8 years experience in buying, product development and category management field with progressive accountability
- Product development experience in home categories is not required but is beneficial.

Competencies / Skills / Attr

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