Technical Support

3 weeks ago

Kitchener, Canada Delta Elevator Company Limited Full time

**At Delta, We Are Passionate About Elevators**

**And About Customer Service**

We are a Canadian company that designs, manufactures, installs and services elevator systems throughout southwest Ontario. With local roots going back over 55 years, our growing organization is looking for like-minded individuals to enhance our ability to provide _**Integrity, Service & Quality**_ to our valued customers.

We are hiring staff members who share a commitment to a strong corporate culture based on the values of: _**Honesty, Accountability, Respect for Others, Trustworthiness, Continuous Improvement, and Optimism.**_

**Position Description**
This position reports to the Electrical Engineering Manager and is responsible for the technical support of field technicians, both via telephone and on-site.

**Responsibilities**
- Represent Delta’s core values of Integrity, Service and Quality in relationships with both internal staff members and external customers and suppliers.
- Follow and provide feedback/constant improvement of Electrical Engineering Department procedures.
- Assist in Electrical Manufacturing as required (wiring and testing).
- Obtain EDM-T designation to assist with field troubleshooting.
- Develop thorough understanding of DMPC product through job shadowing and Q & A.
- Test software and hardware.
- Assist R&D team in development and testing of new products.
- Achieve deadlines as set in assigned tasks.
- Assist with electronic drafting and design for existing elevator controls.
- Communicate to reception about off-site and out of office activities.
- Design elevator controls to job specifications. New construction and modernizations.
- Provide field support and troubleshooting on and off site.
- Respond to telephone and on-site support requests from resellers and field staff.
- Compose technical documentation and product manuals.
- Conduct training sessions and develop training materials.
- Provide “off hours” telephone support via company supplied cell phone.
- Diagnose & Repair circuits returned from field operations and resellers.
- Assist sales team with technical inquires.

**Qualifications & Skills**
- Diploma in Electronics Engineering Technologist or equivalent
- Proficient in MS Office.
- Electronic drafting abilities - AutoCad preferred.
- Thorough understanding of electrical principles.
- Clear and concise verbal communication skills.
- Ability to succeed in a team environment.
- Excellent troubleshooting and problem
- solving skills.
- Technical writing skills.
- Excellent attention to detail.

INDLP

**Job Types**: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person

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