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Technical Support Specialist

3 months ago

Kitchener, Ontario, Canada opentext Full time

OPENTEXT - THE INFORMATION COMPANY
Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world.

We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.


The opportunity:


As a Technical Support Specialist, you will utilize your knowledge and experience to support our customers / partners as part of a global support team.


You are great at:

  • Diagnose, troubleshoot, and identify/resolve issues related to service and product offerings for Microsoft 36
  • Manage multiple customer cases simultaneously, while maintaining high levels of customer satisfaction
  • Ensure all caserelated information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements.
  • Work with other tiers, Operations and Development on technical escalations, bugs, and feature requests.
  • Working closely within a team.
  • Good written and oral communication skills in English.
  • Excellent customer service skills, adding to the customer experience.
  • A track record of good judgment and decisionmaking in positions with significant responsibility.

What it takes:

  • 23 years Experience of supporting, administrating, and troubleshooting Microsoft 36 The administration of Microsoft 365 platform (All Admin Centers)
  • Experience with Microsoft 365 collaborative tools (Sharepoint, Onedrive, Teams, Team Voice, Intune, Security and Compliance)
  • Experience with Powershell
  • Experience with Azure AD

Preferred Qualifications:

  • Bachelor's degree in IT or Cyber Security field
  • Microsoft certification(s) (MS900, AZ900, SC900, MS220, MS700)
  • Working directly with Microsoft support
IND1 #IND


Subject to applicable laws and regulations, OpenText's Global Vaccination Policy requires all employees to be fully vaccinated against COVID-19 in order to enter an OpenText office.

Accommodations may be available for specific roles.