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Technical Support Agent

3 months ago


Kitchener, Ontario, Canada Freestar Full time

Education:
College/CEGEP

  • Experience: 3 years to less than 5 years

Tasks:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Security and safety:

  • Bondable

Work conditions and physical capabilities:

  • Attention to detail

Personal suitability:

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Time management

Workplace information:

  • Remote work available

Health benefits:

  • Dental plan
  • Health care plan
  • Vision care benefits
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week